JENNIFER ANGIONE
New York,NY
Summary
Seasoned Customer Success Manager and Employer Branding Specialist with 7+ years of experience in Technology, HR, and Real Estate. Expertise in driving account growth, managing high-value portfolios, and executing high-impact employer branding campaigns. Excels in strategic planning, relationship management, and fostering effective cross-functional partnerships.
Overview
8
8
years of professional experience
Work History
Enterprise Customer Success Manager
Glassdoor
08.2022 - Current
- Develop and executed data-driven employer branding strategies, enhancing company reputation and attracting top talent through targeted marketing efforts.
- Strategized on actionable insights to improve performance and recruitment efforts which led to an average of 120% retention QoQ.
- Collaborated with TA and marketing teams to align employer branding initiatives with company values and strategic goals, ensuring a consistent and compelling brand message.
Customer Success Manager
Compass, Inc
02.2021 - 08.2022
- Provide customer and market feedback to the product and marketing teams to help build features.
- Conduct Business Process Reviews based on clients’ objectives and deliver programs that support these goals.
- Define and achieve customers' success criteria, demonstrate return on investment, and ensure customer renewal with Compass product suite.
- Drive product adoption, growth and retention of our customers to build relationships with our customers to establish long-term business growth.
- Responsible for serving a portfolio of 200+ assigned clients with a combined portfolio average value of $20M.
- Collaborate with internal teams to ensure customer needs are being met; coordinating amongst sales, marketing, finance, and product teams.
Senior Client Success Specialist
Indeed
05.2018 - 02.2021
- In charge of managing Enterprise and Mid-Market clients with a revenue of 1.1 million per quarter with emphasis on overall account performance, retention, and feature adoption.
- Conducted Quarterly Business Reviews (QBR’s) to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Indeed's platform and are maximizing their experience
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Nurtured and built long-lasting relationships with key clients and achieved world-class campaign performance by meeting and exceeding their recruitment needs.
- Partnered closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals.
Talent Acquisition Partner
Northbound Excecutive Search
09.2017 - 05.2018
- Cooperated with company leaders in change management and talent solutions to gain a competitive edge in the job market.
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
Client Service Associate
UBS Financial Services
01.2017 - 09.2017
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling, and networking.
Education
Bachelor of Arts - Education
SUNY Cortland
Cortland, NY05.2016
Skills
- Salesforce
- Zendesk
- Confluence
- JIRA
- Tableau
- Google Display Ads (Google Ad Manager & DV360)
- MS Office (Word, Excel, PowerPoint)
- Applicant Tracking Systems (ATS)
- Digital Marketing (Canva, Squarespace, Google Analytics)
- Enablement Systems (Highspot, Gong, Lessonly)
Skills
- Customer Retention Strategies
- Multitasking and Prioritization
- Product Adoption
- B2B
- B2C
- SaaS
- Licensed Real Estate Agent
- Building Marketing Collateral
- Budgeting and Expenditures
- Sales Statistics Analysis
- Customer Trend Analysis
- Advertising Campaigns
- Staff Training and Development
- Client Engagement Campaigns
Timeline
Enterprise Customer Success Manager
Glassdoor
08.2022 - Current
Customer Success Manager
Compass, Inc
02.2021 - 08.2022
Senior Client Success Specialist
Indeed
05.2018 - 02.2021
Talent Acquisition Partner
Northbound Excecutive Search
09.2017 - 05.2018
Client Service Associate
UBS Financial Services
01.2017 - 09.2017
Bachelor of Arts - Education
SUNY Cortland
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