Abbey Farmer
McKinney,Texas
Summary
Proactive Personal Softball Trainer and Front Desk Concierge with extensive experience in coaching, customer service, and administrative roles. Skilled in personalized mentoring, conflict resolution, and team management. Bringing strong organizational abilities and a commitment to enhancing both individual and team performance.
Overview
4
4
years of professional experience
Work History
Personal Softball Trainer
Red Line
06.2024 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Demonstrated flexibility in working with students of varying ages, skill levels, and learning preferences for optimal instructional outcomes.
- Evaluated progress regularly, adjusting instructional strategies to ensure consistent improvement in performance.
- Increased motivation levels through consistent encouragement, celebrating achievements and fostering a sense of accomplishment among students.
- Developed strong organizational skills to manage schedules efficiently, ensuring punctual delivery of lessons while accommodating scheduling adjustments as needed.
Front Desk Concierge
MOOV Health and Wellness
07.2023 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Head Coach
Crusaders Softball
06.2023 - 07.2024
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Improved team performance by implementing effective training programs and strategies.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted good sportsmanship with competing teams on- and off-field.
- Planned and facilitated team travel to games and events.
- Prepared athletes for special competitions and tournaments.
Concession Stand Worker
Trussville Girls Softball Organization
09.2020 - 11.2020
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Associate of Science - Business Management
Collin College
McKinney Texas 08.2025
High School Diploma -
Centennial High School
Frisco, TX05.2023
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Team player attitude
- Conflict Resolution
- Strong multitasking
- Concierge services knowledge
- Customer Service
- Microsoft Office
- Front Desk Management
- Administrative Skills
- Sales expertise
Timeline
Personal Softball Trainer
Red Line
06.2024 - Current
Front Desk Concierge
MOOV Health and Wellness
07.2023 - Current
Head Coach
Crusaders Softball
06.2023 - 07.2024
Concession Stand Worker
Trussville Girls Softball Organization
09.2020 - 11.2020
Associate of Science - Business Management
Collin College
High School Diploma -
Centennial High School
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