Abbey Holmes
Abingdon,VA
Summary
I am a dynamic and results-driven professional with extensive experience at The Girl and The Raven, excelling in team leadership and customer service. Through my workplace experiences, I have developed my proven ability to enhance operational efficiency and interpersonal communication strengths with team members and audiences. I am skilled in multitasking and fostering community and team relationships, ensuring satisfaction and loyalty within the brand. I exemplify strong attention to detail and effective communication to drive success within my environment.
Overview
7
7
years of professional experience
Work History
Lead Barista and Server
The Girl and The Raven
11.2021 - Current
- Supervised daily operations of coffee preparation and service to ensure quality standards.
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored junior baristas on brewing techniques, equipment use and customer service excellence.
- Developed seasonal drink menus, incorporating customer feedback and industry trends.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Streamlined workflow processes, improving efficiency during peak service hours.
- Collaborated with management on promotional strategies to boost sales and enhance brand visibility.
Cashier
Food City
06.2019 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances and inventory records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
MBA - Marketing
East Tennessee State University
Johnson City, TN05-2024
GED -
Virginia Highlands Community College
Abingdon, VA05-2022
Skills
- Attention to detail
- Time management
- Multitasking and organization
- Team collaboration
- Problem-solving
- Customer service
- Team leadership
- Clear communication
Timeline
Lead Barista and Server
The Girl and The Raven
11.2021 - Current
Cashier
Food City
06.2019 - 11.2021
MBA - Marketing
East Tennessee State University
GED -
Virginia Highlands Community College