Abigail Horn
Geneva,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Juvenile Justice Specialist
Illinois Department of Juvenile Justice
05.2024 - Current
- Provided crisis intervention services as needed, effectively deescalating situations and maintaining safety within the facility.
- Ensured compliance with state and federal regulations by staying up-to-date on relevant laws and policies governing the juvenile justice system.
- Maintained objectivity while working with at-risk youth.
- Adhered to proper paperwork standards when writing incident reports and behavior reports.
Associate
The Pride Stores
08.2023 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Archives and Collections Volunteer
St. Charles History Museum
03.2018 - 08.2019
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assigned accession numbers to artifacts and kept full-detailed record of accession numbers.
- Organized documents, objects, and textiles according to museum policy.
Education
Master of Arts - Public History
Southern New Hampshire University
Hooksett, NH11-2025
Bachelor of Arts - History
Loyola University of Chicago
Chicago, IL05-2022
Skills
- Microsoft Office
- Cultural history
- Organization
- Problem-solving
- Keeping an open mind
- Communication
- Perseverance
Timeline
Juvenile Justice Specialist
Illinois Department of Juvenile Justice
05.2024 - Current
Associate
The Pride Stores
08.2023 - 05.2024
Archives and Collections Volunteer
St. Charles History Museum
03.2018 - 08.2019
Master of Arts - Public History
Southern New Hampshire University
Bachelor of Arts - History
Loyola University of Chicago
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