Abigail Kempel
San Antonio
Summary
Dynamic and detail-oriented professional seeking the Flight Chief, CSS position with the 340th FTG squadron, leveraging extensive training and advanced administrative skills to enhance operational efficiency. Over 6 years of experience in customer service within Manpower and Personnel Flight, with a proven track record in office administration, personnel logistics, and effective supervision. Proficient in all Microsoft programs, combined with strong organizational acumen to streamline processes and support team objectives. Committed to delivering exceptional results that align with organizational goals and requirements.
Overview
7
7
years of professional experience
Work History
Commander Secretary
33 Cyberspace Operations Squadron
11.2024 - Current
- Utilize TMT to assign taskings to the appropriate POC and ensure suspense dates are met
- Schedule meetings, conference rooms, and book travel through DTS for commander TDYs
- Provide administrative support to the commander's support staff by filing documents, updating staff meeting slides, and implementing process improvements
- Manage the drug reporting program; notify members to report for urinalysis testing requests
- Maintain the records management program using AFRIMS, ensuring the file plan is up to date and current, and members follow proper protocols for record filing.
- Improve office workflow by redesigning the document submission process using GEARS
- Utilize programs such as Teams and SharePoint for data entry tasks that increased accuracy while minimizing errors.
Commander Support Staff Technician
426 NETWORK WARFARE SQUADRON, JBSA Lackland AFB
08.2019 - Current
- Assist Commander with routing all documents accordingly as well as managing, checking for corrections in all awards and decorations. Send all EPR shells up to supervisors in vPC. Attach all the necessary documentation to the shells that make it up to the Group. Pull reports in Military Personnel Data System (MilPDS) to make corrections and updates to any new assigned supervisor or raters within the unit. Utilized Milpds daily to pull UMPR and RIP/SURF reports and update duty information, position changes, and other personnel information. Answer and manage incoming and outgoing calls. Take clear and accurate messages to inform the Commander of the call. Initiate all unit level Discharge Packages as well as Involuntary and Voluntary IRR Packages to route up the wing and group. Route all SCH/RPA/MPA/AT/TDY order requests in AROWS-R for approval. Utilize UTAPs for all members requesting RES/RMP’s. In charge of signing members in/out during UTA weekends as well as coding members properly to the current status they're on.
Commander Support Staff Technician
433rd FORCE SUPPORT SQUADRON, JBSA Lackland AFB
08.2018 - 08.2019
- Update member’s information in MilPDS to reflect in weekly reports. In charge of initiating actions in AROWS-R, MilPDS, ARC Net, SharePoint, Access/Excel database and MyPers. Routed all unit level discharges and promotion packages to the group, wing, and JAG for review and approval/disapproval. Routed all SCH/RPA/MPA/AT/TDY order requests in AROWS-R for approval. Utilize UTAPs for all members requesting RES/RMP’s. In charge of signing members in/out during UTA weekends as well as coding members properly to the current status they're on. Utilized Milpds daily to pull UMPR and RIP/SURF reports and update duty information, position changes, and other personnel information. Answer and manage incoming and outgoing calls. Trained all members on STP orders about all daily CSS functions.
Career Development Technician
433rd Airlift Wing
- Accountable for the timeliness, accuracy and maintenance of the DD214. Specialized in the working backlog for DD214 for the 433AW members that were coming from an active duty status, generating over 500 applications for eligible members in vMPF. Managed internal office work-flow box; streamlined office efficiency. Oversaw all processing of outbound assignments and inactive reserve assignments for 433rd Airlift Wing personnel. Ensured proper counseling on personnel programs, procedures and benefit programs that are available. Assisted 200+ members with Career Development programs. Verified and updated new gain folders; extracted IDA worksheet enlistment/reenlistment contract to complete and sign off checklist to route to Customer Support Office.
Customer Support Technician
- Assisted with DEER/Rapids systems as a verifying official, issuing over 100 Common Access Cards for all eligible members and dependents. Validated DEER records, reviewing 150+ items for accuracy. Updated MilPDS for members. Updated member/family changes into DEERS and MilPDS. Educate and train members on self-service apps on vMPF/vRED to correct or update information/ SGLI/ FSGLI, family care. Provide In and Out processing briefing and checklist to members going TDY, retiring, PCSing and separating from the service for a smooth transition.
Education
Bachelor’s Degree - Criminal Justice Administration
University of Phoenix
03.2022
Airman Leadership School
United States Air Force
Personnel Apprentice Course - undefined
United States Air Force
Associates Degree - Generals
St. Philips College
05.2015
High School Diploma - undefined
Alamo College- Early College High School
05.2015
Skills
- Expert in UTAPS Monitor role, AROWS, M4S, TMT, and MyFSS administrative roles
- Proficient in Microsoft applications, Outlook, SharePoint, and Teams
- Excellent customer service skills, problem-solving, and process improvement management
Timeline
Commander Secretary
33 Cyberspace Operations Squadron
11.2024 - Current
Commander Support Staff Technician
426 NETWORK WARFARE SQUADRON, JBSA Lackland AFB
08.2019 - Current
Commander Support Staff Technician
433rd FORCE SUPPORT SQUADRON, JBSA Lackland AFB
08.2018 - 08.2019
Career Development Technician
433rd Airlift Wing
Customer Support Technician
Airman Leadership School
United States Air Force
Personnel Apprentice Course - undefined
United States Air Force
Associates Degree - Generals
St. Philips College
High School Diploma - undefined
Alamo College- Early College High School
Bachelor’s Degree - Criminal Justice Administration
University of Phoenix
ADDITIONAL DUTIES
- Privacy Act Monitor
- Records Custodian
- AROWS-R Participation Specialist
- Family Care Plan Program Alternate
- UIF Monitor
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