Abbey Mueller
Rochester,MN
Summary
Empathetic professional with extensive experience in safe patient transport and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings positive attitude and excellent bedside manner with a proactive approach to identifying and addressing issues. Skilled in HIPAA compliance and interpersonal communication, fostering strong team relationships and ensuring high-quality patient care. Prepared to take on leadership responsibilities to support all team members.
Overview
6
6
years of professional experience
Work History
GS Patient Transporter
Mayo Clinic
12.2022 - Current
- Transports upwards of 30 patients daily to testing and treatment units, health care units and other areas within the hospital using moveable beds, stretchers, and wheelchairs.
- Assists nursing staff with transferring patients to and from beds, stretchers, and wheelchairs, reducing wait times for care.
- Assists in training new patient transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the theme with positive reinforcement and respectful, encouraging coaching.
- Remains up-to-date on additional training and communicates well with superiors about concerns as they arise.
- Proficiently utilizes EPIC Systems to assist colleagues in delivering timely care to patients.
- Demonstrates flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Maintains strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Improves efficiency in transporting patients by quickly navigating through the hospital's various departments and floors.
- Ensures patient safety, comfort, and dignity by properly positioning patients on transport equipment.
- Reduces patient anxiety during transport by maintaining open communication and answering questions.
- Communicates with care team staff as part of verbal handoff.
- Maintains cleanliness of transport equipment to minimize infection risk for patients and staff.
GS Dispatcher Coordinator Cross-Trainee
Mayo Clinic
07.2023 - Current
- Employs EPIC Systems across multiple campuses to deliver efficient care to patients.
- Monitors real-time tracking systems to ensure timely transportation of patients and equipment across the hospital setting.
- Manages high-volume inbound calls while verifying information to provide effective solutions in a professional, calm demeanor.
- Responds to incoming pages additional to usual workload and assists colleagues in completing priority tasks.
- Works closely with other departments to address cross-functional issues impacting patient care levels.
GS Patient Escort
Mayo Clinic
06.2021 - 12.2022
- Escorted upwards of 30 patients and visitors to health care units, dismissal locations, and other locations via wheelchairs.
- Enhanced patient comfort by providing courteous and efficient escort services throughout the hospital.
- Ensured patient safety by properly utilizing escort equipment and adhering to hospital guidelines.
- Wiped down equipment with proper cleaning products after each patient escort to reduce instances of infection.
- Coached recently hired employees on company guidelines, role-specific practices, and assisted with basic training and education.
Barista
Caribou Coffee
03.2019 - 02.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
No Degree - Music Education, Psychology
Luther College
Decorah, IAHigh School Diploma -
Lourdes High School
Rochester, MN06.2018
Skills
- Hospitality and Needs Assessment
- Patient Identification and Safety
- HIPAA Compliance Understanding
- Dispatch Coordination
- Wheelchair and Stretcher Operation
- Customer Service, Interpersonal, and Organizational Communication
Timeline
GS Dispatcher Coordinator Cross-Trainee
Mayo Clinic
07.2023 - Current
GS Patient Transporter
Mayo Clinic
12.2022 - Current
GS Patient Escort
Mayo Clinic
06.2021 - 12.2022
Barista
Caribou Coffee
03.2019 - 02.2020
No Degree - Music Education, Psychology
Luther College
High School Diploma -
Lourdes High School
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