Abbey Stafford
Arvada
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
9
9
years of professional experience
Work History
Concierge- Guest Experience Expert
Denver Zoo Conservation Alliance
03.2022 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction. Promoting high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Welcoming and training all new staff that join the team.
- Leader of small projects that focus on engaging and drawing in customer interest and interaction.
- Assisting with Cash room deposits.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Assistant Class Teacher
Arvada Center
01.2021 - 01.2022
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Laminated teaching materials to increase durability under repeated use.
- Creating daily spreadsheets and Documents using Microsoft Office.
YMCA Camp Counselor
YMCA Duncan
10.2018 - 12.2020
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Coordinated and led group activities for campers and counselors.
- Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Concessions Cashier/Usher
Colorado Mills Regal Movie Theater
01.2016 - 08.2018
- Prepared bills, handled cash and credit card transactions and distributed change.
- Stocked and restocked food and equipment items as necessary.
- Assessed inventory and prepared product orders.
- Prepared and promptly served food, beverages and desserts to customers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
High School Diploma -
Arvada West High School
Arvada, CO06.2015
Skills
- Office Support/Admin
- Handling High-volume transactions
- Cash room handling
- Mail Receiving and Delivery
- Calendar and Scheduling Software
- Guest Orientation/ Customer Service
- Proficient typing speed of 100 WPM
- Microsoft Office
- Activity Planning and Coordination
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Effective problem Solving and Complaint Resolution
- Customer service
- Excellent multitasking
- Highly adaptable
- Strong work ethic
Accomplishments
- Mentored newly hired personnel on customer service techniques, handling tasks, and assisting to onboard 20 to 30 different new hires at a time. Ensuring affective training and keeping them on task to better adjust them on the team.
- Training and keeping up with the AI chat system to ensure guests are properly answered and directed correctly across the website.
Timeline
Concierge- Guest Experience Expert
Denver Zoo Conservation Alliance
03.2022 - Current
Assistant Class Teacher
Arvada Center
01.2021 - 01.2022
YMCA Camp Counselor
YMCA Duncan
10.2018 - 12.2020
Concessions Cashier/Usher
Colorado Mills Regal Movie Theater
01.2016 - 08.2018
High School Diploma -
Arvada West High School
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