Hi, I’m
SHALTON MAHOSI
Austin
Summary
Dedicated and passionate hospitality professional with extensive experience across multiple departments of hotel operations. Adept at enhancing guest satisfaction through exceptional communication, proactive guest relations, and strong problem-solving abilities. Proven track record in addressing and resolving guest issues efficiently, contributing to memorable guest experiences. Skilled in team collaboration, operational efficiency, and supporting smooth daily hotel operations. Committed to delivering top-tier service and growing as a hospitality leader.
Overview
7
years of professional experience
Work History
Fairmont Austin Hotel
Guest Experience and Concierge Coordinator
08.2024 - Current
Job overview
- Checking in and out guests
- Dealing with phone calls and Emailing guests
- Attending guest queries
- Providing information about the city and things to do.
- Delivered personalized guest services, ensuring exceptional experiences for all hotel patrons.
- Coordinated reservations and activities, streamlining guest itineraries to maximize satisfaction.
The Charleston Place
Food and Beverage Intern
11.2023 - 03.2024
Job overview
- Providing guests with exceptional fine dining experience by serving food to them and making sure they have everything they need.
- Facilitate and monitor the surroundings within the restaurant to make sure the area is clean and welcoming.
- Making sure guests are satisfied and happy with the service provided.
- Total Number of Months in employment: 4 months
McCullagh & Bothwell
Salesman
11.2018 - 01.2022
Job overview
- Provide customers with assistance to get their preferred products.
- Management of stocks
- Cashier assistant
- Phone Operator
- Developed strong customer relationships to enhance sales opportunities and drive repeat business.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Total Number of Months in employment: 2 years; only during school holidays
Education
North-West UniversityMafikeng, North-West
BA Honours from Tourism Management
05.2024
University Overview
North-West UniversityMafikeng, North-West
BA from Tourism Management
05.2023
University Overview
Skills
- Microsoft office& Administrative Support
- Guest relations
- Detail-oriented approach
- Team player
- Excellent multitasking
- Strong work ethic
- Customer service
- Effective problem solving
Languages
English
Full Professional
IsiZulu
Native or Bilingual
Interests and Activities
Interests and Activities
- Travelling
- Rugby
- Sustainability
- Cricket
Certifications & Awards
Certifications & Awards
Golden Key International Honor Society
Issued by Golden Key International Honor Society · Jun 2022
Top Achievers Merit Awards in Tourism Marketing
Issued by School of Tourism · Oct 2021
Timeline
Guest Experience and Concierge Coordinator
Fairmont Austin Hotel
08.2024 - Current
Food and Beverage Intern
The Charleston Place
11.2023 - 03.2024
Salesman
McCullagh & Bothwell
11.2018 - 01.2022
North-West University
BA Honours from Tourism Management
North-West University
BA from Tourism Management