Abbey Vaughn
Des Moines,IA
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
18
18
years of professional experience
Work History
Mental Health Technician
Broadlawns
Des Moines, IA
07.2019 - 12.2024
- Assisted in monitoring patient behaviors and mental health status.
- Supported daily living activities for patients in a therapeutic environment.
- Documented patient interactions and progress notes accurately and timely.
- Collaborated with healthcare team to implement treatment plans effectively.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated referrals to external resources, including support groups and rehabilitation facilities.
- Promoted a safe therapeutic environment that fostered trust between clients and counselors by setting clear boundaries and expectations.
- Mentored new technicians by sharing best practices, contributing to a positive team environment and continuous professional development opportunities. While following strict documentation guidlines.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Sales Associate
Caseys General Stores Inc
Ankeny, IA
10.2017 - 12.2019
- Achieved high customer satisfaction through attentive service and product knowledge.
- Trained new associates on sales techniques and store policies, enhancing team performance.
- Managed inventory levels to ensure availability of popular merchandise while minimizing overstock.
- Implemented promotional displays, increasing visibility for featured products and driving sales growth.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
- Analyzed sales data to identify trends, informing stocking decisions and promotional strategies.
Hairstylist
Self Employed
Scottsdale, AZ / Des Moines, IA
08.2006 - 01.2015
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract clients.
- Established strong client relationships through personalized service and follow-up communications.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Maintained posting of MSDS sheets in workplace.
Education
Associate of Science - Human Services
Dmacc
Des Moines, IA09-2015
No Degree - Advanced CNA
Dmacc
Des Moines, IA09-2007
Cosmetology
La James
Iowa City08-2006
Skills
- Family support and assistance
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Patient safety management
- Substance abuse awareness
- Multicultural competence
- Sexual assault support
- Patient assessment
- Trauma-informed care
- Case documentation
- Personal hygiene assistance
- Charting and clinical documentation
- Vitals monitoring
- HIPAA requirements
- Employee training
Timeline
Mental Health Technician
Broadlawns
07.2019 - 12.2024
Sales Associate
Caseys General Stores Inc
10.2017 - 12.2019
Hairstylist
Self Employed
08.2006 - 01.2015
Associate of Science - Human Services
Dmacc
No Degree - Advanced CNA
Dmacc
Cosmetology
La James