Abbey Yacuzzo
Self Employed Services
Hemlock
5
years of professional experience
Enthusiastic and skilled professional with over 5 years experience in cosmetology, and over 1 year of experience in healthcare administration. Recognized for enhancing operational efficiency and building strong client relationships, ready to drive improvements in service quality and team dynamics.
Work History
Cosmetologist
5 Years 4 Months- Executed various hair treatments, including coloring and styling, ensuring client preferences were met.
- Maintained a clean and organized workstation, adhering to health and safety standards.
- Assisted clients with product selection based on individual skin types and hair concerns.
- Trained junior cosmetologists in advanced styling techniques and customer service practices.
- Established strong client relationships through effective communication and follow-up services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Unit Clerk
1 Year 6 Months- Managed patient records and ensured confidentiality compliance.
- Scheduled appointments and coordinated patient admissions efficiently.
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Implemented workflow improvements that enhanced departmental efficiency and service quality.
- Facilitated communication between medical staff and patients effectively.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Education
High School Diploma
Skills
Social skills
Friendly communication
Active listening
Clear communication
Relationship building and management
Licensed cosmetologist
Scheduling appointments
Salon management
Customer consultation
Professionalism and ethics
Product knowledge
Product and service explanations
Sales expertise
Teamwork and collaboration
Problem-solving
Timeline
Unit Clerk
Noyes Memorial Hospital
2023.12 - 2025.06Read More
Cosmetologist
Self Employed Services
2021.04 - CurrentRead More
Genesee Valley BOCES
High School Diploma
Read More