Summary
Overview
Work History
Education
Skills
Timeline
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Abbi Cook

Charleston,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Personal Shopper Assistant

Hampden Clothing
Charleston, SC
05.2021 - 05.2022
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Lifeguard / Pool Attendant

Masonboro Forest Pool
Wilmington, NC
05.2018 - 08.2021
  • Monitored access to entry and exit points to avoid congregating.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.

Catering Server

Coastal Catering & Events
Wilmington, NC
01.2018 - 03.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Arranged linens and table settings according to seating plan and event theme.

Hostess

Cambridge Village Of Wilmington
Wilmington, NC
02.2018 - 02.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Bachelor's - Business

University of North Carolina At Wilmington
Wilmington, NC
05.2024

Skills

  • Organization and Planning
  • Upbeat and Outgoing Attitude
  • Customer Service
  • Guest Satisfaction
  • Attention to Detail
  • Creative Solutions

Timeline

Personal Shopper Assistant

Hampden Clothing
05.2021 - 05.2022

Lifeguard / Pool Attendant

Masonboro Forest Pool
05.2018 - 08.2021

Hostess

Cambridge Village Of Wilmington
02.2018 - 02.2019

Catering Server

Coastal Catering & Events
01.2018 - 03.2020

Bachelor's - Business

University of North Carolina At Wilmington

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Abbi Cook