Abbi Kraft
Arlington,WA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
07.2023 - Current
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Packer/Puller
Dewey Griffin Subaru
08.2022 - Current
- Retrieving customer orders
- Inspecting products
- Reporting issues
- Staging and loading
Lot Attendant
Dewey Griffin Subaru
08.2022 - 04.2023
- Help maintain the area/lot and set up cars to best show off the dealership's collection
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Refilled gas tanks and documented fluid levels.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Customer Service Associate
T-Mobile Care Center
11.2021 - 03.2022
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Wireless Advocate
Costco Wholesale
06.2020 - 11.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Men's Sales Associate / Lead Cashier
Polo Ralph Lauren
03.2019 - 03.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Seasonal Sales Associate
The North Face
01.2018 - 01.2019
- Performed sales, customer service and cash accountability
- Stocked new product on sales floor
Hostess/Cashier
Azteca Mexican Family Restaurant
11.2014 - 09.2018
- Greet and seat customers and receive payment for their meals
Hostess/Bus Person
Hop Jack's Restaurant
01.2017 - 01.2018
- Greeted and seated customers
Education
Psychology -
Edmonds Community College
Edmonds, WA01.2017
High school or equivalent - undefined
Kamiak High School
Mukilteo, WA01.2016
Skills
- Incident response
- Security reporting
- Security officer training
- Premises patrol
- Detail-oriented
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Customer engagement
- POS system operation
- Reliable and punctual
- Dispute mediation
Certification
- Driver's License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Professional
Allied Universal
07.2023 - Current
Packer/Puller
Dewey Griffin Subaru
08.2022 - Current
Lot Attendant
Dewey Griffin Subaru
08.2022 - 04.2023
Customer Service Associate
T-Mobile Care Center
11.2021 - 03.2022
Wireless Advocate
Costco Wholesale
06.2020 - 11.2021
Men's Sales Associate / Lead Cashier
Polo Ralph Lauren
03.2019 - 03.2020
Seasonal Sales Associate
The North Face
01.2018 - 01.2019
Hostess/Bus Person
Hop Jack's Restaurant
01.2017 - 01.2018
Hostess/Cashier
Azteca Mexican Family Restaurant
11.2014 - 09.2018
High school or equivalent - undefined
Kamiak High School
Psychology -
Edmonds Community College
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