Abbie Bates
Millstadt,IL
Summary
Kind Treatment Coordinator with thorough understanding of financial options, dental plans and dental terminology. Specialties include communicating treatment plans to patients, performing thorough consultations and interviews and presenting dental treatment payment contracts. Manages multiple tasks and works through interruptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Schlueter Periodontics & Implants
St. L, MO
01.2024 - Current
- Created customized treatment plans for patients based on individual needs.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Sales Manager
Colonial Life
Columbia, IL
01.2023 - Current
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Tracked monthly sales to generate reports for business development planning.
Breastfeeding Peer Counselor
Family Care Health Services
St Louis, MO
09.2022 - 01.2023
- Facilitated group discussions on strategies for successful breastfeeding experiences.
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
- Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
- Observed mother-infant dyads during feeding sessions and provided feedback as needed.
Dialysis Vascular Manager
Fresenius Kidney Care
Belleville, IL
02.2015 - 07.2021
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Provided education about kidney disease management techniques to both patients and family members.
Education
Associate of Applied Science - General Studies
St. Louis Community College
St.Louis05.2021
Skills
- Account Management
- Client Relationship Management
- Key Account Development
- Staff Management
- Sales Tracking
- Profitability Optimization
- Administrative Support
- Dentrix
- Treatment Planning
- Insurance Verification
- Case Presentation
- Patient Scheduling
- Front Office Management
Certification
- Licensed Health and Life sales producer - 2023
Timeline
Treatment Coordinator
Schlueter Periodontics & Implants
01.2024 - Current
Sales Manager
Colonial Life
01.2023 - Current
Breastfeeding Peer Counselor
Family Care Health Services
09.2022 - 01.2023
Dialysis Vascular Manager
Fresenius Kidney Care
02.2015 - 07.2021
Associate of Applied Science - General Studies
St. Louis Community College
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