Abbie Bender
Tampa
Summary
Dynamic professional with a proven track record at Avalon Golf and Country Club, excelling in customer service and craft cocktail preparation. Demonstrated leadership and strong multitasking abilities contributed to increased customer satisfaction and loyalty. Skilled in fostering positive environments and ensuring cleanliness, showcasing a blend of hard and soft skills critical to hospitality excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bartender
Avalon Golf and Country Club
08.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cocktail Server
Avalon Golf and Country Club
04.2024 - 08.2024
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Tennis Attendant
Avalon Golf and Country Club
05.2023 - 05.2024
- Delivered exceptional service by greeting guests and providing assistance as needed.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Fostered a welcoming atmosphere with friendly interactions and attentive service.
- Supported event setup and breakdown to ensure seamless execution of scheduled activities.
Tanning Technician
The Tanning Spot
02.2022 - 09.2022
- Performed routine equipment maintenance for optimal functionality and ensured a clean, safe environment for clients.
- Conducted thorough skin assessments to determine the most suitable tanning program for individual needs.
- Educated clients on safe tanning practices to mitigate potential risks associated with UV exposure.
- Boosted salon revenue by promoting package deals, add-on services, and retail items during client interactions.
- Utilized specialized software programs effectively for seamless appointment scheduling, recordkeeping, and billing purposes.
- Maintained detailed records of client visits, including session durations, product purchases, and any adverse reactions or concerns that arose during appointments.
- Provided excellent customer service by addressing client inquiries promptly and professionally via phone or email correspondence.
Factory Production Worker
Philadelphia Candies
08.2021 - 02.2022
- Packed and labeled products for shipment and distribution.
- Inspected finished products for quality and compliance with standards.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
Education
Bachelor Of Science - Public Health
University of South Florida
Tampa, FLHermitage School District
Hermitage, PA06.2023
Skills
- Strong multitasking
- Highly reliable
- Customer service
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Craft cocktail preparation
- Written and Oral Communication
- Leadership
Timeline
Bartender
Avalon Golf and Country Club
08.2024 - 01.2025
Cocktail Server
Avalon Golf and Country Club
04.2024 - 08.2024
Tennis Attendant
Avalon Golf and Country Club
05.2023 - 05.2024
Tanning Technician
The Tanning Spot
02.2022 - 09.2022
Factory Production Worker
Philadelphia Candies
08.2021 - 02.2022
Bachelor Of Science - Public Health
University of South Florida
Hermitage School District
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