Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbie Brown

Corydon,IN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Dental Receptionist

Denzinger Family Dentistry
Jeffersonville, IN
06.2021 - Current
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Collected payments from patients for services rendered.
  • Ensured HIPAA compliance while handling confidential patient information.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Office Administrator

Century 21 Champion
Corydon, IN
01.2020 - 06.2021
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Organized and maintained filing systems, including electronic databases and records.
  • Greeted visitors warmly upon arrival at the office premises.
  • Ensured compliance with applicable laws regarding employment practices.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Bank Teller

First Savings Bank
Corydon, IN
08.2014 - 06.2016
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Welcomed customers and offered pleasant service during entire transaction.

Document Imaging Specialist

First Savings Bank
Clarksville, IN
06.2012 - 08.2014
  • Performed data entry tasks to accurately capture document information.
  • Managed the scanning, indexing and quality assurance of large volumes of documents.
  • Provided technical support for internal staff on document imaging related issues.
  • Analyzed document images for accuracy and clarity prior to release into production system.

Customer Service Representative

BBA Tanning
Corydon, IN
11.2009 - 06.2012
  • Demonstrated knowledge of skin types and recommended appropriate levels of exposure for individual customers' needs.
  • Maintained accurate records of client visits, tanning packages purchased and payments received.
  • Sanitized tanning beds after each use with approved cleaning solutions to ensure a safe environment.
  • Developed relationships with customers through frequent communication and follow-up calls regarding their tanning experience or special offers available at the salon.
  • Instructed clients on proper usage of tanning equipment to ensure safety standards were met.

Education

High School Diploma -

Corydon Central High School
Indiana
05-2007

Skills

  • Phone and Email Etiquette
  • Payment Processing
  • Front Office Management
  • Patient documentation
  • Clerical Support
  • Patient Scheduling

Timeline

Dental Receptionist

Denzinger Family Dentistry
06.2021 - Current

Office Administrator

Century 21 Champion
01.2020 - 06.2021

Bank Teller

First Savings Bank
08.2014 - 06.2016

Document Imaging Specialist

First Savings Bank
06.2012 - 08.2014

Customer Service Representative

BBA Tanning
11.2009 - 06.2012

High School Diploma -

Corydon Central High School

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Abbie Brown