Abbie Doakes
Excelsior Springs,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Northland Eye Surgery Center
08.2017 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Phlebotomist
St. Luke's Hospital Of Kansas City
05.2015 - 08.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2020
High School Diploma -
Kearney High School
Kearney, MO05.2013
Skills
- Vital Signs Monitoring
- Patient Observation
- Sterilization Techniques
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Account Updating
- Computer Proficiency
- Microsoft Outlook
- Medical Terminology Knowledge
Timeline
Patient Care Technician
Northland Eye Surgery Center
08.2017 - Current
Phlebotomist
St. Luke's Hospital Of Kansas City
05.2015 - 08.2017
Associate of Arts -
Metropolitan Community College - Kansas City
High School Diploma -
Kearney High School