Abbie Gore
Lake Charles
Summary
Versatile and dynamic professional with a proven track record in customer service and team leadership. Excelled in multitasking and organization, enhancing customer satisfaction and fostering a loyal customer base through exceptional service and effective communication. Demonstrates strong multitasking abilities and a commitment to excellence in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Bartender
My Place American Pub
03.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
Rikenjaks Brewing Company
06.2016 - 03.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained effective supply levels by monitoring and reordering when needed.
Valet
Coushatta Casino Resort
04.2008 - 07.2013
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Education
Computer Science
McNeese State University
Lake Charles, LAHigh School Diploma -
Pine Prairie High School
Pine Prairie, La.05-2008
Skills
- Strong multitasking
- Team leadership
- Customer service and support
- Strong communication skills
- Reliability and punctuality
- Attention to detail
- Multitasking and organization
- Supply ordering
Timeline
Bartender
My Place American Pub
03.2021 - Current
Bar Manager
Rikenjaks Brewing Company
06.2016 - 03.2021
Valet
Coushatta Casino Resort
04.2008 - 07.2013
Computer Science
McNeese State University
High School Diploma -
Pine Prairie High School
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