Abbie Keyton
Annville,KY
Summary
Results-driven Billing Specialist with extensive experience in billing systems and customer service. Skilled in managing accounts, resolving discrepancies, and fostering client relationships to enhance satisfaction and streamline processes.
Overview
23
23
years of professional experience
Work History
Billing Specialist
GMB Powerline Services LLC
10.2022 - 07.2025
- Processed invoices and billing statements accurately to ensure timely payments.
- Managed customer accounts, resolving discrepancies and enhancing satisfaction.
- Utilized accounting software to track payment statuses and generate reports.
- Collaborated with team members to streamline billing procedures and improve efficiency.
- Conducted regular audits of billing records to maintain compliance with company policies.
- Trained new staff on billing processes and software functionalities for improved onboarding.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Reconciled accounts receivable to general ledger.
Inventory Controller
Baxters North America
07.2010 - 10.2022
- Monitored inventory levels to ensure optimal stock availability and prevent shortages.
- Implemented inventory management systems to enhance tracking accuracy and efficiency.
- Collaborated with suppliers to streamline procurement processes and improve lead times.
- Conducted regular audits to verify inventory accuracy and identify discrepancies.
- Developed training programs for staff on best practices in inventory control procedures.
- Analyzed inventory trends to forecast demand and adjust stock levels accordingly.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Developed and maintained knowledgeable and productive team of employees.
Family Advocate
Christian Appalachian Project
03.2002 - 05.2010
- Advocated for families by identifying needs and connecting them with essential resources.
- Collaborated with community organizations to enhance service delivery and outreach initiatives.
- Developed individualized support plans tailored to family dynamics and challenges faced.
- Facilitated workshops and training sessions on parenting skills and resource navigation.
- Analyzed program effectiveness through client feedback to improve service offerings.
- Coordinated multi-agency meetings to foster collaborative approaches in addressing family needs.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Education
High School Diploma -
Jackson County High School
McKee, KYSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- Account reconciliation
- Invoice generation
- Claim submission
- Payment posting
- Customer engagement
- Invoicing proficiency
- Team collaboration
- Attention to detail
- Multitasking and organization
- Client relationship management
- Billing and invoicing
- A/P and A/R expertise
Timeline
Billing Specialist
GMB Powerline Services LLC
10.2022 - 07.2025
Inventory Controller
Baxters North America
07.2010 - 10.2022
Family Advocate
Christian Appalachian Project
03.2002 - 05.2010
High School Diploma -
Jackson County High School