Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbie Malone

Greenwood,AR

Summary

Dynamic Service Manager leveraging strong team management and problem-solving skills to drive operational excellence. Proven ability to develop training programs, implement process improvements, and exceed performance metrics, consistently delivering high-quality customer experiences.

Overview

17
17
years of professional experience

Work History

Service Manager

Cintas
Fort Smith, AR
06.2018 - Current
  • Consistently ranked in top 20% of Service Managers company-wide for last 5 years.
  • Managed up to 2O drivers and assistants.
  • Oversee daily operations to ensure exceptional service delivery and customer satisfaction.
  • Trained and mentored team members on service protocols and best practices.
  • Implemented process improvements to enhance operational efficiency and service quality.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted regular performance evaluations, providing actionable feedback to staff.
  • Developed training programs that improved employee knowledge and service execution.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.

Catalog Manager

Cintas
Fort Smith, AR
03.2013 - 06.2018
  • Lead a team of Service Sales Representatives to market, order, and deliver custom orders
  • Proactively up-sold to established Cintas customers
  • Exceeded catalog sales projections
  • Improved the way catalog sales are promoted, ordered, billed and delivered
  • Promoted a positive and energetic attitude in the operation of catalog sales by working with the Service Department on marketing the Cintas catalog and its products
  • Developed and implemented sales contests to increase team engagement

Sales Service Representative

Cintas
Fort Smith, AR
11.2009 - 03.2013
  • Account Management: Visited assigned customer sites on a regular schedule to pick up soiled items and deliver clean products
  • Up-Selling & Sales: Identified opportunities to offer additional products and services to existing customers
  • Customer Retention: Maintain strong relationship, address customer complaint, renew customer contracts, and ensure daily expectations are exceeded

Education

Bachelor of Science - Excercise Science

Willamette University
Salem, OR
05.2004

Skills

Problem-solving

Attention to detail

Team management

Hiring and training

Sales growth

Decision-making

KPI tracking

Customer service

Customer experience

Time management

Goals and performance

Timeline

Service Manager

Cintas
06.2018 - Current

Catalog Manager

Cintas
03.2013 - 06.2018

Sales Service Representative

Cintas
11.2009 - 03.2013

Bachelor of Science - Excercise Science

Willamette University