Patrick J Benford Jr.
Flagstaff,AZ
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong manager capabilities , including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments while Always increasing profits and lowering cost.
Overview
20
20
+Years of professional experience
Work History
Service Manager
Rocky Mountain truck center
Flagstaff, Arizona
09.2020 - 03.2024
- Resolved customer complaints in a timely manner.
- Reviewed customer billing statements for accuracy prior to release.
- Held regular one-on-one meetings with employees to review performance and training .
Service manager
Flagstaff Buick GMC
Flagstaff, AZ
10.2014 - 09.2019
- Responsible for increasing profitability and productivity while increasing effective labor rate also maintaining the highest level of customer satisfaction
- Overseen 23 employees including all GM certified service technicians, lube techs, vehicle detailers, service advisors, warranty administrator, and cashier
- Also oversee the recruiting, orienting, and training of automotive service technicians to ensure a capable repairs unit
Service manager
Flagstaff Hyundai Dealership
Flagstaff, AZ
06.2010 - 10.2014
- Responsible for all customer service, all up sales and service recommendations including manufacturer
- All phone procedures, customer reception, service writer, billing, estimates and car delivery
- Directing team on daily responsibilities and work ethics in order to maintain customer retention also in charge of money management and loss prevention, warranty and invoices
Manager
AAMCO transmission complete car care & rv
Flagstaff, AZ
10.2006 - 06.2010
- Responsible for all customer service, all up sales and service recommendations including manufacturer
- All phone procedures, customer reception, service writer, billing, estimates and car delivery
- Directing team on daily responsibilities and work ethics in order to maintain customer retention also in charge of money management and loss prevention, warranty and invoices
Education
GED -
01.1990
Service manager certified
Silver certified- service manager and advisor
Service Manager certified
Skills
- Customer service
- Employee training
- Performance management
- Billing accuracy
- Profitability analysis
- Team leadership
- Conflict resolution
- Inventory management
- Quality assurance
- Recruitment strategies
- Customer relationship management
- Time management
- Operational efficiency
- Project planning
- Performance evaluations
- Revenue generation
- Program development
- Vendor management
- Performance evaluation
- Budget control
- Product development
- Cost reduction
- Communication skills
- Process optimization
- Employee development
- Hiring and training
- Continuous improvement
- Fiscal management
- Employee training and development
- Compliance enforcement
- Reliable and responsible
- Problem resolution
- Service and parts teams management
- Problem-solving aptitude
- Bilingual English and spanish
- Business development
- Service delivery optimization
- Managing operations and efficiency
- Problem-solving
- Crew leadership
References
- Stephanie Garcia, Flagstaff, AZ, WL GORE, (928) 600-8793, known 10 years
- Jose ortiz Coconino county sheriff (928 )600-0697 known 18 years
Awards
- GM certified service manager
- GM certified warranty administrator
- GM certified service advisor
- GM certified customer experience manager
- Hyundai Motor of America issued awards
- #1 satisfaction in the district in the western region banners in quarters
- Bronze service manager 06/01/11
- Bronze service advisor 2011
- 2010 4th quarter
- 2011 1st quarter
- 2011 2nd quarter
- 2011 3rd quarter
- 2011 4th quarter
- 2012 1st quarter
Timeline
Service Manager - Rocky Mountain truck center
09.2020 - 03.2024
Service manager - Flagstaff Buick GMC
10.2014 - 09.2019
Service manager - Flagstaff Hyundai Dealership
06.2010 - 10.2014
Manager - AAMCO transmission complete car care & rv
10.2006 - 06.2010
Northern Arizona University - GED,
Aamco - , Service manager certified
Hyundai Motors of America - , Silver certified- service manager and advisor
General Motors - , Service Manager certified
Similar Profiles
SANTANA LUCEROSANTANA LUCERO
Diesel Mechanic at Rocky Mountain Truck CenterDiesel Mechanic at Rocky Mountain Truck Center
Myron GuidryMyron Guidry
Lead Diesel Technician at Rocky Mountain Truck CenterLead Diesel Technician at Rocky Mountain Truck Center
Joseph AndersonJoseph Anderson
Service Order Writer at Rocky Mountain Truck ServiceService Order Writer at Rocky Mountain Truck Service