Abbie Mcmahan
Team lead manager
Southfield,MI
Summary
Accomplished Team Leader Manager at ECA Science Kit Services, adept in stakeholder management and staff development. Excelled in resolving customer service issues, enhancing team productivity by identifying performance gaps, and fostering a culture of continuous improvement. Demonstrated expertise in workload management, achieving significant escalations reduction and employee motivation enhancement.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
ECA Science Kit Services
07.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Crew Member Cook
Taco Bell
01.2018 - 12.2022
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared food items according to recipe to drive quality and consistency.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Monitored food temperatures to meet quality and safety standards.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
- Received and stored food supplies, raw materials and other ingredients.
- Trained and assisted new kitchen staff members.
Wearhouse Workers
Amazon
03.2021 - 07.2022
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Reported defective products or machinery to supervisor.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
Education
Troy High School
Troy, MISkills
- Industry Expertise
- Workload Management
- Stakeholder Management
- Meeting facilitation
- Game strategy
- Staff Development
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid time off401k matchPaid sick leaveCompany CulturePersonal development programsWork from home option4-day work weekTimeline
Team Leader Manager
ECA Science Kit Services
07.2022 - Current
Wearhouse Workers
Amazon
03.2021 - 07.2022
Crew Member Cook
Taco Bell
01.2018 - 12.2022
Troy High School
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