Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Perez

Seguin,TX

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Food Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

23
23
years of professional experience

Work History

Team Leader Manager

Whatabuger
04.2021 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.

Administration Assistant

AJ Rod Co.
10.2019 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.

Warehouse Auditor

H-E-B Grocery
12.2000 - 07.2013
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Executed audit phases and entered data into accounting software for analysis.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Planned and executed follow-up audits at appropriate intervals.
  • Interviewed auditees to gather data needed to conduct audits.

Education

GED -

Sam Houston High School
San Antonio

No Degree - Baking And Pastry Arts

Texas Culinary Academy
Austin
07.2003

Skills

  • Delegation Skills
  • Emotional Intelligence
  • Industry Expertise
  • Attention to Detail
  • Time Management
  • Continuous Learning
  • Team Building
  • Critical Thinking
  • Decision Making
  • Technical Expertise
  • Process Improvement
  • Workload Management
  • Analytical Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Leader Manager

Whatabuger
04.2021 - Current

Administration Assistant

AJ Rod Co.
10.2019 - 03.2021

Warehouse Auditor

H-E-B Grocery
12.2000 - 07.2013

GED -

Sam Houston High School

No Degree - Baking And Pastry Arts

Texas Culinary Academy

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Leticia Perez