Gwyneth Patterson
Spring,TX
Summary
Goal-oriented Leader dedicated to meeting team performance goals. Offering 3 years of extensive leadership experience at Chick-fil-A. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
08.2023 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Developed strong relationships with all departments to support successful shift execution.
- Boosted employee morale through regular recognition of outstanding work, called Remarkable tickets.
- Consistently met or exceeded shift/store goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened shift satisfaction.
- Managed a team of 25 or more on shift
Field Talent Staff
Chick-fil-A
09.2023 - 09.2023
- As field talent staff, I traveled to a new Chick-fil-a store and helped train their staff to learn the standards and expectations of the company.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Spent 13-15 hours daily with the new staff training them under the pressure of the fast pace environment.
- Developed training and leadership skills.
Drive Thru Coordinator (Supervisor)
Chick-fil-A
12.2020 - 05.2023
- Increased team productivity by implementing efficient systems in a drive thru orientated space and setting clear expectations for team members.
- Improved customer satisfaction with timely response to missed items, speed concerns, catering orders, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with Chick-fil-A standards.
- Handled cash tills, and was responsible for safe money during the day.
- Created new systems to better the store and fulfill our goal to make our drive thru quick and accurate.
- Fostered a healthy work environment to keep current and new team members happy.
- Worked closely with the leaders above me to keep our team preforming at the best of its ability.
- Daily checks of store scores, how it can be improved, and how we could keep them up.
- Kept inventory of all drive thru equipment, and ordered new equipment/replacements as needed.
- Managed a team of 20 or more on shift.
Team Member/Guest Experience Leader
McDonald's Restaurant
04.2019 - 11.2020
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Handled POS system, along with proper cash expectations.
- Worked promptly in a fast pace environment, ready for anything.
- Ensured guest experience was at the highest regard, while keeping guests engaged and coming back.
- Maintained a clean and safe work environment.
- Worked well with a team.
Education
No Degree - Business Administration
BYU Pathway
Rexburg, ID05.2026
Skills
- Emotional Intelligence
- Organizational Skills
- Strategic Planning
- Decision Making and Problem Solving
- Continuous Learning
- Delegation Skills
- Active Listening
- Personal drive to always be my best
- Staff Development
- Operational Excellence
Timeline
Field Talent Staff
Chick-fil-A
09.2023 - 09.2023
Team Leader Manager
Chick-fil-A
08.2023 - Current
Drive Thru Coordinator (Supervisor)
Chick-fil-A
12.2020 - 05.2023
Team Member/Guest Experience Leader
McDonald's Restaurant
04.2019 - 11.2020
No Degree - Business Administration
BYU Pathway
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