Azucena CervantesZamarippa
Fort Worth,TX
Summary
Proven leader with a track record at Chick-fil-A, adept in enhancing team productivity and customer satisfaction through innovative workflow processes and effective conflict resolution. Skilled in communication and workload management, I excel in aligning team objectives with corporate vision.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
09.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
High School Diploma -
Everman High School
Fort Worth, TX05.2016
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Communication
- Conflict Resolution
- Time Management
- Adaptability
- Emotional Intelligence
- Negotiation
- Training and Development
Languages
Spanish
Native or Bilingual
Additional Information
My name is Azucena CervantesZamarippa, and I am a dedicated team lead manager with extensive experience in customer service. My husband serves as a Station Commander for USMC recruiting here in Fort Worth, Texas. At 27 years old, I am a proud mother of two lovely children, Josabeth, who is 5, and Eli, who is 2. I am passionate about the importance of childcare, as it enables parents to pursue their careers and provide for their families. With my firsthand experience raising two beautiful kids, I am exceptionally skilled with children and would be thrilled to contribute to the CDC's mission
Timeline
Team Leader Manager
Chick-fil-A
09.2021 - Current
High School Diploma -
Everman High School
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