Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbie Oliver

Prairieville

Summary

Motivated and results-driven Team Leader with a proven track record at Crocs in leading teams, optimizing workflows, and delivering outstanding customer service. Holds a Bachelor of Arts in Marketing Management, providing a solid foundation in sales strategy, market analysis, and customer engagement. Now seeking to transition into a customer service or inside sales role where I can combine my leadership experience and marketing knowledge to drive customer satisfaction, support sales growth, and contribute to a high-performing team.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Crocs
Gonzales
07.2021 - Current
  • Resolved customer service issues quickly, increasing customer satisfaction and reducing executive-level escalations.
  • Boosted team productivity through streamlined workflows and clear performance expectations.
  • Led employee relations with strong communication, coaching, and development.
  • Partnered with senior management to align department goals with company strategy.
  • Delegated tasks effectively to foster employee ownership and satisfaction.
  • Achieved and exceeded departmental goals through resource optimization and clear objectives.
  • Conducted performance evaluations and coached team members, enhancing work quality and motivation.

Sales Associate

Crocs
Gonzales
07.2020 - 07.2021
  • Maintained store appeal by organizing racks and shelves strategically.
  • Accurately handled cash transactions in line with company policies.
  • Processed returns, exchanges, and refunds per store policy.
  • Build customer rapport to encourage repeat business and brand loyalty.

Education

Bachelor of Arts - Marketing

Southeastern Louisiana University
Hammond, LA
07-2024

Skills

  • Workload Management
  • Team Leadership
  • Customer Relationship Management
  • Goal Setting
  • Time Management
  • Task Delegation
  • Organizational Skills
  • Excellent Communication
  • Multitasking capacity
  • Training and development

Timeline

Team Leader Manager

Crocs
07.2021 - Current

Sales Associate

Crocs
07.2020 - 07.2021

Bachelor of Arts - Marketing

Southeastern Louisiana University

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