Abbie Patrello
Dallas
Summary
Customer experience professional with proven success in retaining customers, resolving complex service issues, and building long-term brand loyalty across retail and e-commerce environments. Experienced in high-volume remote support, post-purchase problem solving, and turning service recoveries into positive brand experiences. Known for empathetic communication, ownership mentality, and efficiency in fast-paced digital support roles.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Reformation
Remote
10.2025 - 01.2026
- Supported customers through orders, shipping, returns, exchanges, and product questions in a high-volume remote environment.
- Consistently maintained 97% or higher CSAT and high first-contact resolution scores.
- Retained customers by resolving concerns with empathy, personalized solutions, and clear policy guidance.
- Managed multiple conversations simultaneously while maintaining strong satisfaction metrics.
- Escalated recurring customer feedback to internal teams to improve overall experience.
Shift Supervisor
Starbucks
Dallas, TX
11.2022 - 04.2025
- Oversaw daily operations to guarantee exceptional service quality and compliance with company standards.
- Enhanced customer connection score by 49% through targeted service coaching and engagement strategies.
- Facilitated training and mentorship for new baristas in beverage preparation and customer service techniques.
- Oversaw inventory management, implementing efficient stock control practices to minimize waste.
- Executed operational enhancements to optimize workflow efficiency during peak hours.
Sales Representative
Club Pilates
Dallas, TX
11.2021 - 02.2022
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted clients in selecting appropriate membership options based on individual fitness goals.
- Conducted follow-up calls to ensure client satisfaction and foster retention.
- Collaborated with team members to execute promotional events, enhancing brand visibility.
- Utilized CRM software to track sales leads and monitor member engagement.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05.2020
Skills
- Customer Retention
- De-escalation
- Email & Chat Support
- Order & Return Resolution
- Relationship Building
- Policy Education
- High-Volume Case Management
- Cross-Functional Communication
Additional Information
Career Note
Brief employment transitions reflect a temporary period dedicated to family caregiving while intentionally transitioning into remote customer experience and e-commerce support roles
Timeline
Customer Service Representative
Reformation
10.2025 - 01.2026
Shift Supervisor
Starbucks
11.2022 - 04.2025
Sales Representative
Club Pilates
11.2021 - 02.2022
High School Diploma -
Lake Highlands High School