Abbie Richardson
Vincennes,IN
Summary
Dynamic banking professional with extensive experience at Fifth Third Bank, excelling in transaction processing and financial analysis. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Adept at risk management and cash handling, consistently delivering strategic solutions tailored to client needs while maintaining operational compliance.
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.
Overview
11
11
years of professional experience
Work History
Personal Banker
Fifth Third Bank & ATM
Vincennes, Indiana
05.2017 - Current
- Identified transaction errors for unbalanced debits and credits.
- Processed loan applications according to established guidelines.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Created strategic financial solutions to suit individualized client needs.
- Followed operational standards, promoting security, risk management and compliance.
- Provided customer service to clients, including answering questions and resolving issues.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Maintained and built strong client relationships through quality, personalized interactions.
- Analyzed financial documents provided by customers to determine their needs.
- Conducted account openings and closings for clients.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Researched customer inquiries and reported findings in a timely manner.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Used currency-counting machine to count currency and received checks.
- Obtained credit records from various reporting agencies to open new accounts.
- Maintained customer data confidentiality while inputting information into system.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Examined checks for endorsements to verify legality of documents.
- Used product knowledge and abilities to execute consumer loans and other services.
- Prepared bank deposits, general ledger postings and statements.
Retail Banker
Woodforest National Bank
Vincennes, IN
01.2014 - 05.2017
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Performed special services for customers, ordering bank cards and checks.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
High School Diploma -
Washington High School
Washington,IN05-2009
Skills
- Transaction processing
- Loan application processing
- Cash handling
- Financial analysis
- Customer service
- Risk management
- Problem solving
- Attention to detail
- Cash vault audit
Accomplishments
- I won the Personal Banker of the year award ny first year as a banker
- Was apart of my company's president circle witch included a free trip to the Bahamas with my peers
Timeline
Personal Banker
Fifth Third Bank & ATM
05.2017 - Current
Retail Banker
Woodforest National Bank
01.2014 - 05.2017
High School Diploma -
Washington High School