Abbigail Hayes
Cedar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Honor Bank
Traverse City
03.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective problem-solving techniques.
- Educated clients on banking products and services available at Honor Bank.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Helped customers open and close accounts, and make sound financial decisions.
Front of House
Fiddleheads
Lake Leelanau
01.2024 - 02.2025
- Collaborate with kitchen staff to streamline order flow, ensuring timely delivery of meals to tables and improving overall customer satisfaction.
- Demonstrate exceptional communication and relationship-building skills, effectively managing customer interactions to enhance service quality.
Server
Backdoor Grill
Steamboat Springs
01.2020 - 01.2024
- Managed beverage inventory and customer service in a high-volume establishment serving over 300 patrons nightly, resulting in increased sales through efficient upselling techniques and exceptional customer engagement.
- Executed opening and closing procedures for a high-traffic restaurant, ensuring a pristine setup and secure lock-up while maintaining compliance with health and safety regulations.
Marketing Coordinator
Wyndham Destinations
Steamboat Springs
01.2018 - 01.2020
- Established strong communication channels with guests and front desk personnel across hotels in Colorado, Tennessee, and Palm Springs, CA.
- Coordinated marketing initiatives across hotel properties, leveraging third-party platforms to increase booking rates and enhance brand visibility in competitive markets.
- Spearheaded targeted marketing initiatives resulting in an increase in guest engagement, leveraging data analytics to tailor promotional offers and enhance guest experiences.
Education
Bachelor - Sustainability
Colorado Mountain College
Steamboat SpringsMinor - Community Health
University of Maine at Farmington
Farmington, MEHigh school Diploma -
Cony High School
Augusta, MaineSkills
- Computer literacy
- Adaptability
- Communication
- Strategic thinking
- Time management
- Customer relationship management
- Team collaboration
Timeline
Customer Service Representative
Honor Bank
03.2025 - Current
Front of House
Fiddleheads
01.2024 - 02.2025
Server
Backdoor Grill
01.2020 - 01.2024
Marketing Coordinator
Wyndham Destinations
01.2018 - 01.2020
Bachelor - Sustainability
Colorado Mountain College
Minor - Community Health
University of Maine at Farmington
High school Diploma -
Cony High School