Abbigail Mattingly
Manlius,IL
Summary
Dynamic General Manager with a proven track record at Prime Quarter Steak House, excelling in operations management and team leadership. Expert in inventory control and cost reductions, I foster high employee satisfaction while driving sales growth. Adept at problem resolution, I implement strategies that enhance efficiency and service delivery.
Overview
15
15
years of professional experience
Work History
General Manager
Prime Quarter Steak House
Princeton, IL
09.2021 - Current
- Assisted in developing operational strategies to enhance team efficiency and productivity.
- Supported daily management tasks, ensuring adherence to company policies and procedures.
- Learned and applied industry best practices for inventory management and resource allocation.
- Collaborated with team members to address operational challenges and improve service delivery.
- Maintained accurate records of operations, contributing to data-driven decision-making processes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
School Bus Monitor
Bureau Valley #340
Manlius, IL
10.2020 - Current
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted drivers in loading and unloading students efficiently.
- Communicated with parents regarding student conduct and safety concerns.
- Implemented emergency procedures to maintain a secure environment for all passengers.
- Maintained accurate records of incidents and reported them to management promptly.
Inventory Specialist
Midwest Thermal Optics
Walnut, IL
07.2022 - 11.2024
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Utilized inventory management software to track product movements and generate reports.
- Conducted regular audits to verify accuracy of inventory records and identify discrepancies.
- Collaborated with warehouse team to streamline receiving and shipping processes, enhancing efficiency.
Server
Prime Quarter Steak House
Princeton, IL
03.2011 - 09.2021
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu offerings and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Implemented upselling techniques, enhancing overall guest experience and satisfaction.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Cosmetology
Educators of Beauty
Sterling, ILHigh School Diploma -
Bureau Valley High School
Manlius, IL05.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Employee scheduling
- Administrative skills
- Schedule management
- Labor cost controls
- Purchasing
- Cost reductions
Timeline
Inventory Specialist
Midwest Thermal Optics
07.2022 - 11.2024
General Manager
Prime Quarter Steak House
09.2021 - Current
School Bus Monitor
Bureau Valley #340
10.2020 - Current
Server
Prime Quarter Steak House
03.2011 - 09.2021
Cosmetology
Educators of Beauty
High School Diploma -
Bureau Valley High School