Abbigail Oelker
Amelia,OH
Summary
Expert at professional communication skills to represent external and internal partners. Focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates.
Overview
6
6
years of professional experience
Work History
RELATIONSHIP BANKER
Center Bank
Cincinnati, OH
01.2023 - Current
- Manage thousands of member accounts both Personal and Business answering calls and e-mails while also assisting walk-ins with daily needs
- Recording transaction, which involves loggin checks and preparing reports
- Promotes and sells the bank services and products
- Open new accounts and helping with loan applications.
Claims Specialist (seasonal)
Macy’s Credit And Customer Service
Mason, OH
08.2022 - 01.2023
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
ASSISTANT MANAGER
PCRK Group
Cincinnati, OH
01.2018 - 01.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Associates - Early Childhood Education
Grant Career Center
Bethel, OH05.2018
Skills
- Account Audits
- Customer Service-Oriented
- Hiring and Recruitment
- Supervision & Leadership
- Team Building
Timeline
RELATIONSHIP BANKER
Center Bank
01.2023 - Current
Claims Specialist (seasonal)
Macy’s Credit And Customer Service
08.2022 - 01.2023
ASSISTANT MANAGER
PCRK Group
01.2018 - 01.2023
Associates - Early Childhood Education
Grant Career Center