Abby Acheson
8084 Siltstone Pt,CO
Summary
I am an enthusiastic, approachable, and cheerful individual with a positive, "happy to be here" attitude, always ready to brighten any workplace! With a natural ability to connect with people, I bring a warm, conversational energy to every interaction, ensuring clients and colleagues feel welcomed and valued! As a receptionist, I would be the perfect face of your company, representing professionalism with a friendly smile! My upbeat personality, combined with my passion for creating a pleasant atmosphere, makes me a fantastic addition to any team! I am excited to contribute to the success and vibe to your organization!
Overview
2
2
years of professional experience
Work History
Receptionist
Sirius Med Spa And Salon
08.2021 - 07.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of all inventory on our products, letting management know when it was time to reorder so we wouldn't run out of stock.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Handled payments and processed credit card transactions.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Barista
Starbucks
12.2021 - 07.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Host
BJ's Restaurant & Brewhouse
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Advised customers about special offerings and menu items to help drive sales.
Education
Bachelor of Education - Education
Pikes Peak Community College
Colorado Springs, CO12-2025
High School Diploma -
Naples Middle Highschool
Naples Italy06-2021
Skills
- Strong organization
- Maintaining cleanliness
- Upselling services
- Appointment scheduling
- Professional appearance
- Client confidentiality
- Calendar management
- Guest relations
- Attention to detail
- Problem-solving abilities
- Basic accounting
- Front desk management
Timeline
Host
BJ's Restaurant & Brewhouse
08.2022 - 11.2023
Barista
Starbucks
12.2021 - 07.2022
Receptionist
Sirius Med Spa And Salon
08.2021 - 07.2022
Bachelor of Education - Education
Pikes Peak Community College
High School Diploma -
Naples Middle Highschool
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