Abby Bartz
Vinton,IA
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring professional supports clinical teams in implementing care plans. Excellent time management, team collaboration, and program development skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Service Worker
Tanager Place
Cedar Rapids, Iowa
02.2024 - Current
- Implemented crisis intervention strategies when necessary.
- Ensured that all safety procedures are followed during programs or activities.
- Attend workshops or trainings related to working with at-risk youth.
- Encourage positive social interaction among peers through organized activities.
- Assist in developing appropriate boundaries between staff and volunteers and participants.
- Maintain accurate records of client progress and services provided.
- Assist in providing a safe, nurturing environment for youth.
Head Cashier
Blain's Farm And Fleet
Cedar Falls
08.2022 - 11.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped customers complete purchases, locate items, and join reward programs
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Processed both cash and card purchases and returns.
Clerical Communications Operator
Virginia Gay Hosptial
Vinton
05.2020 - 08.2022
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Connected callers with appropriate professional, department, or business
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Summer Nanny
Self Employed
Vinton
05.2018 - 08.2022
- Assisted with light housekeeping duties as well as running errands
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Built positive and nurturing environments to support child social and emotional growth
- Played games, worked on puzzles, and read books to young children
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
Associate of Arts - Pre-Social Work
Hawkeye Community College
Waterloo, IA05-2024
High School Diploma -
Vinton-Shellsburg High School
Vinton, IA05.2022
Skills
- Social Skills Development
- Positive Reinforcement
- Recreational Activities
- Special Needs Support
- Suicide Prevention
- Youth Mentoring
- Life Skills Training
- Behavior Modeling
- Emotional Support
- Crisis Response
- Mentoring abilities
- Youth supervision
- Behavioral Interventions
Affiliations
Collegiate track and field athlete
Volunteering at Care Initiatives Hospice
Accomplishments
- NJCAA All-American
- NHS member
Certification
- Mandatory reporter
- CPR certified
Timeline
Youth Service Worker
Tanager Place
02.2024 - Current
Head Cashier
Blain's Farm And Fleet
08.2022 - 11.2023
Clerical Communications Operator
Virginia Gay Hosptial
05.2020 - 08.2022
Summer Nanny
Self Employed
05.2018 - 08.2022
Associate of Arts - Pre-Social Work
Hawkeye Community College
High School Diploma -
Vinton-Shellsburg High School
- Mandatory reporter
- CPR certified
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