Abby Botcher
Onalaska,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
MOKA Coffee Shops
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Head Barista
Cool Beans Coffee Shop
06.2019 - 04.2021
- Monitored customer feedback to improve barista performance and customer service.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
Bachelor of Science - General Studies
University of Wisconsin - La Crosse
La Crosse, WI05.2023
Skills
- Staff Management
- Directing Team Members
- Social Perceptiveness
- Employee Coaching and Mentoring
- Monetary Transactions
- Maximizing Profitability
- Business Administration
- Closing Oversight
Timeline
Assistant Manager
MOKA Coffee Shops
04.2021 - Current
Head Barista
Cool Beans Coffee Shop
06.2019 - 04.2021
Bachelor of Science - General Studies
University of Wisconsin - La Crosse
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