Abby Burns
Rockledge,PA
Summary
Dedicated pet care specialist with experience at Rover.com, excelling in client communication and customer service. Proven ability to enhance client retention through attentive pet supervision and regular updates. Dependable and responsible, skilled in managing feeding schedules and ensuring safe leash walking, while maintaining a positive environment for pets and owners alike.
Overview
6
6
years of professional experience
Work History
Dog Caretaker
Rover.com
04.2023 - 08.2025
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Pet sitting, walking, house visits, overnight visits.
Scale Operator
Burns & Co. Waste Recycling Center
06.2019 - 08.2024
- Maintained smooth operations by promptly addressing any issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Greeted customers and provided excellent service to internal and external clients.
Education
High School Diploma -
Lower Moreland High School
Huntingdon Valley, PA06-2023
BBA - Management And Marketing
Penn State University
State College, PA05-2027
Skills
- Playtime supervision
- Senior pet care
- Leash walking
- Pet care
- Feeding schedules
- Regular availability
- Flexible schedule
- Customer service
- Client communication
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Timeline
Dog Caretaker
Rover.com
04.2023 - 08.2025
Scale Operator
Burns & Co. Waste Recycling Center
06.2019 - 08.2024
High School Diploma -
Lower Moreland High School
BBA - Management And Marketing
Penn State University
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