ABBY BYRNES
Raleigh,NC
Summary
Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/Event Host
Drive Shack
12.2020 - Current
- Cultivated warm relationships with regular customers.
- Hosting events booked by outside companies while being held to a higher standard of serving
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Kennel Manager
Leesville Animal Hospital
08.2017 - 09.2017
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Cared for animals for up to 7 nights during owner absences.
Farmhand/Maintenance
Hidden Springs Farms, LLC
11.2016 - 08.2017
- Nourished horses by daily feedings and regulation of medications required
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
Veterinarian Assistant
Clayton Animal Hospital
02.2016 - 05.2016
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
Banquet Server
Coral Bay Country Club
05.2015 - 08.2015
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Education
B.S. - Agribusiness Management
North Carolina State University
Raleigh, NC01.2022
Associates of Applied Science - Livestock and Poultry Management
North Carolina State University
Raleigh, NC01.2017
Associates of Applied Science - Agricultural Business Management
North Carolina State University
Raleigh, NC01.2017
Skills
- Customer Relationship Management
- Customer Satisfaction
- Upselling
- Adaptability
Campusactivities
- Undergraduate Assistance Research, NC State College of Veterinary Medicine, 02/15, 10/16
- Pre-Vet Club, 09/14, 05/16
Timeline
Server/Event Host
Drive Shack
12.2020 - Current
Kennel Manager
Leesville Animal Hospital
08.2017 - 09.2017
Farmhand/Maintenance
Hidden Springs Farms, LLC
11.2016 - 08.2017
Veterinarian Assistant
Clayton Animal Hospital
02.2016 - 05.2016
Banquet Server
Coral Bay Country Club
05.2015 - 08.2015
B.S. - Agribusiness Management
North Carolina State University
Associates of Applied Science - Livestock and Poultry Management
North Carolina State University
Associates of Applied Science - Agricultural Business Management
North Carolina State University
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