Abby Callison
Butler,PA
Summary
Dynamic professional with a proven track record in mental health and substance abuse recovery at C & A Recovery House. Skilled in fostering teamwork and collaboration, coupled with exceptional problem-solving abilities. Achieved significant improvements in program offerings and resident satisfaction through innovative practices and effective communication. Demonstrates adaptability and a commitment to excellence in all endeavors. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Recovery House Manager
C & A Recovery House
Butler, PA
01.2024 - Current
- Ensured compliance with state regulations by diligently reviewing documentation, attending mandatory training sessions, and performing self-audits regularly.
- Expanded program offerings by researching evidence-based practices in addiction treatment and incorporating new techniques into existing protocols as needed.
- Developed strong relationships with local community resources to provide additional support services for residents in need.
- Assisted residents in creating personalized aftercare plans to maintain long-term sobriety upon leaving the recovery house setting.
- Facilitated group therapy sessions for improved communication skills, conflict resolution, and coping mechanisms among residents.
- Fostered a positive and inclusive atmosphere within the recovery house by promoting open communication among staff, residents, and family members.
- Boosted referral numbers from local hospitals and clinics through effective networking efforts with professionals in the addiction treatment field.
- Increased resident satisfaction through compassionate support, attentive listening, and tailored guidance during their recovery journey.
- Enhanced the overall operation of the recovery house by developing and enforcing strict house policies and procedures.
- Promoted a safe and stable living environment by conducting regular room inspections, maintaining cleanliness standards, and addressing maintenance issues promptly.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
Administrative Assistant
Greenbrier Humane Society
Lewisburg, WV
01.2012 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Child Care Worker
Davis Stuart Group Home
Lewisburg, WV
01.2008 - 01.2011
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
Wait Staff Member
Shoney's Restaurant
Lewisburg
01.2003 - 01.2006
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Home Schooled
Port St Lucie, FL06.2000
Skills
- Mental health awareness
- Substance Abuse Knowledge
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Recovery House Manager
C & A Recovery House
01.2024 - Current
Administrative Assistant
Greenbrier Humane Society
01.2012 - 01.2014
Child Care Worker
Davis Stuart Group Home
01.2008 - 01.2011
Wait Staff Member
Shoney's Restaurant
01.2003 - 01.2006
High School Diploma -
Home Schooled