Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Abby Claflin

Cedar Park,TX

Summary

Organized Senior Program Manager committed to excellence with over 15 years of strategic goal and key objective development experience possessing exemplary critical thinking skills to make sound decisions and grow relationships with key clients and manage program portfolios. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to challenge internal and external processes to gain insight into issues that could negatively impact business.

Overview

27
27
years of professional experience

Work History

Global Program Manager & Ethics Investigator

Dell Technologies
Round Rock, TX
10.2008 - Current
  • Legal Risk Management and Gifts & Hospitality Program
  • Drive strategy and enhancements for global Legal Risk Management and Gifts & Hospitality programs
  • Responsible for driving accountability and monitoring for key risk Ethics and Compliance programs
  • Lead and assist in ethics identification and investigations in alignment with Code of Conduct
  • Conduct interviews and facilitate outcomes
  • Partner with over 50 key business partners for resolutions
  • Drive for remediation efforts aligned to opportunities identified

Accounting/Business Controls Manager

Education Finance Partners, Inc
Austin, TX
10.2007 - 08.2008
  • Responsible for developing internal controls and drove process improvement and efficiencies for all high risk accounting areas
  • Identified $1.5M in cash not recorded correctly on financial statements and available for use and $.5M in unbilled receivables and associated income
  • Led design, review, documentation and testing of internal controls in support of SOX404 and other regulatory compliance requirements
  • Managed external financial audits including coordination and delivery of all supporting documentation, resulting in unqualified opinion and no control deficiencies noted
  • Led $3M reconciliation project of cross functional team from Accounting, Treasury, Operations and IT to ensure compliance with covenant agreements and financial audits.

Revenue Assurance Manager

Level(3) Communications
Austin, TX
07.2005 - 09.2007
  • Assurance
  • Sarbanes-Oxley compliance owner for eleven Revenue Assurance key controls
  • Developed and implemented 31 key and operational controls to resolve Internal Audit deficiencies and ensure completeness, accuracy and timing of revenue
  • Project Manager for system migrations ensuring audit compliance and controls and recognition of revenue
  • Led 2006 Payphone Audit in excess of 1 million payphone calls to ensure regulatory compliance
  • Obtained attestation by CFO and sign off by company auditors with no gaps reported
  • Completed first successful walkthrough and mapping for external auditors of end-to-end service order process from initial contract to recording of revenue for four separate billing systems
  • Supervised and managed team of up to five accounting professionals including periodic reviews, team building and professional development.

Sr Auditor and Ethics Investigator

ALLTEL Corporation
Little Rock, AR
04.1995 - 07.2005
  • Identified internal fraud cases and worked with federal prosecutors, resulting in multiple criminal convictions
  • Coordinated Revenue Assurance audits to identify areas of weakness and potential revenue leakage in respective billing systems
  • Assisted external auditors with federally regulated compliance audits
  • Developed cash handling and inventory protocols for over 200 retail stores and conducted on site audits in over 50 stores in six states.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Education

B.S - Accounting

University of Arkansas At Little Rock
1992

Skills

  • CFE Candidate
  • Proficient in MS Word, PowerPoint, Excel, Access, Visio, Great Plains and PeopleSoft
  • Experienced in Brio, Oracle Financial and SQL Report Writer
  • Problem-Solving
  • Cultural Awareness
  • Flexible and Adaptable

Additional Information

  • Volunteer for Texas Special Olympics, Mabel’s Ministries and various other organizations

Timeline

Global Program Manager & Ethics Investigator

Dell Technologies
10.2008 - Current

Accounting/Business Controls Manager

Education Finance Partners, Inc
10.2007 - 08.2008

Revenue Assurance Manager

Level(3) Communications
07.2005 - 09.2007

Sr Auditor and Ethics Investigator

ALLTEL Corporation
04.1995 - 07.2005

B.S - Accounting

University of Arkansas At Little Rock

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Abby Claflin