Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

Victor Colon

Pensacola,FL

Summary

Authorized to work in the US for any employer

Overview

27
27
years of professional experience
1
1
Certification

Work History

Fraud Investigator I

Navy Federal Credit Union
10.2016 - Current
  • Prevented and detected fraud on Debit and Credit cards utilizing data analytics
  • Verified account activity through member contact by phone and/or email
  • Restricted cards in relation to Security investigations
  • Prepared suspicious activity reports on suspect accounts
  • Provided supervisory guidance to contact center staff concerning fraudulent activity
  • Consistently received perfect monthly activity reviews.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Developed and implemented procedures to detect and prevent fraud.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.

Loan Servicing Specialist III

Navy Federal Credit Union
01.2011 - 10.2016
  • Counseled members on auto, personal, and consolidation loans
  • Performed loan applications and cancellations
  • Released auto titles to members upon payoff of auto loans
  • Processed loan payments
  • Processed these tasks in a high volume contact center
  • Prepared credit card applications after counseling members on their various options.

Member Service Representative I

Navy Federal Credit Union
02.2009 - 01.2011
  • Assisted members with general account activity in a high volume contact center
  • Resolved complex member questions to retain members
  • Processed loan and Credit card payments
  • Assisted members by connecting them to appropriate departments as necessary.

Staff Accountant

Hutto, Carver and Associates, CPA’s
12.1995 - 05.1998
  • Prepared workpapers for external audits of Credit Unions throughout the Southeastern United
  • States
  • Reviewed loans for proper documentation and collateral
  • Presented findings to Senior
  • Staff members
  • Prepared Corporate Tax returns.

Education

Master's Degree - Accounting

University of West Florida
08.1987

Bachelor’s - Accounting

Florida State University
Tallahassee, FL
12.1984

Skills

  • Asset Protection, Loss Prevention, Microsoft Office, Teamwork
  • CERTIFICATIONS/LICENSES
  • Certified Fraud Examiner (CFE)
  • 2016-09 - Present
  • Dispute Resolution
  • Fraud Investigations
  • Credit Card Fraud
  • Training Junior Team Members
  • Customer Experience
  • Fraud Prevention and Detection
  • Customer Accounts Management
  • Report Filing
  • Critical Thinking
  • Records Research
  • Forensic Research
  • Verbal and Written Communication
  • Loss Mitigation

Certification

  • CFE - Certified Fraud Examiner

Timeline

Fraud Investigator I

Navy Federal Credit Union
10.2016 - Current

Loan Servicing Specialist III

Navy Federal Credit Union
01.2011 - 10.2016

Member Service Representative I

Navy Federal Credit Union
02.2009 - 01.2011

Staff Accountant

Hutto, Carver and Associates, CPA’s
12.1995 - 05.1998

Master's Degree - Accounting

University of West Florida

Bachelor’s - Accounting

Florida State University

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