Abby Clemens
Fuquay Varina,NC
Summary
Heartland Systems driven manager bringing 9+ years experience with the proven ability to be a motivating leader to highly productive teams. Eager to increase my knowledge and leadership skills within Heartland.
Overview
10
10
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
Clayton, NC
03.2021 - Current
- Oversee daily operations for a 2 doctor practice, including a third rise doctor
- Oversee the schedule and monitor flow within the office throughout the day
- Regularly pull office metrics reports
- Bi-Yearly and yearly evaluations
- Partner with team members to ensure they are being given all resources to fulfill their daily tasks
- Conduct weekly and monthly staff and business meetings to ensure the office goals are being reached
- BA duties when needed or during lunch times
- Hiring/Training new team members
- PMO mentor
- Complied with OSHA and HIPAA regulations.
- Regularly partnered with RMO, implemented any coaching opportunities that were given.
Business Assistant
Taylor Family Dentistry
Raleigh, North Carolina
07.2014 - 08.2020
- Daily insurance verification
- scheduling all patient appointments
- Inputting insurance benefits
- Inputting insurance payments
- Batching and sending insurance claims daily
- Insurance follow up
- Regularly checking voicemail and email
- Sending referrals and any needed x-rays
- Answering account questions for patients
Education
High School Diploma -
Fuquay Varina High School
Fuquay Varina NC06.1999
Skills
- Employee Training Program
- Verbal and Written Communication
- Policy and Program Development
- Hiring Dental Personnel
- Dentrix
- Patient Treatment Coordination
- Effective Problem Solver
- HIPAA/OSHA Compliance
- Account Reconciliation
- Management of Confidential Information
- PMO Mentor
- Microsoft Office
- Solution Reach
- Payroll
Timeline
Practice Manager of Operations
Heartland Dental
03.2021 - Current
Business Assistant
Taylor Family Dentistry
07.2014 - 08.2020
High School Diploma -
Fuquay Varina High School