Abby Meza
Lumberton,NC
Summary
Dynamic professional with a proven track record at Hometown Family Dental Center, specializing in customer service and administrative support. Expertise in insurance billing combined with a commitment to fostering positive client interactions has significantly enhanced client satisfaction rates. Strong problem-solving and organizational skills contribute to efficient operations and a harmonious workplace. Career aspirations include furthering efficiency in healthcare administration.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
Hometown Family Dental Center
Fayetteville, NC
03.2023 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Updated customer information in databases regularly to ensure accuracy of records.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed insurance claims accurately and timely.
- Prepared correspondence between physicians, patients, insurance providers.
- Processed insurance claims and payments accurately.
- Verified patient insurance eligibility prior to appointments.
- Communicated with insurance companies for billing purposes.
- Prepared documents required for insurance claims processing.
- Organized patient scheduling, including scheduling follow-up visits with physicians.
- Coordinated the scheduling of patients for appointments.
- Resolved billing issues with insurance companies as needed.
- Researched and resolved billing discrepancies with customers.
- Analyzed prior authorization requests for accuracy and completeness before submission to payer.
- Collaborated with insurance companies to clarify coverage details and resolve issues related to prior authorization.
- Submitted prior authorization requests to insurance companies when necessary.
Front Desk Receptionist/Administrative Assistant
Spectrum Family Dentistry
Raleigh, NC
07.2021 - 12.2022
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Organized patient scheduling, including scheduling follow-up visits with physicians.
- Coordinated the scheduling of patients for appointments.
- Assisted with scheduling referrals and prior authorizations.
- Processed insurance claims accurately and timely.
- Processed insurance claims and payments accurately.
- Verified patient insurance eligibility prior to appointments.
Daycare Teacher
Little Feet Learning Academy
Lumberton, NC
03.2020 - 05.2021
- Created a positive, nurturing environment for young students.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play, and learning and developmental activities.
Front End Manager
Fresh Foods
Lumberton, NC
11.2018 - 09.2019
- Developed strategies to improve customer satisfaction and loyalty.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to staff, setting priorities and goals.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Geospatial Engineer
Army
Fort Drum, NY
07.2015 - 01.2018
- Developed task-specific software input, GIS database design, and data layer configuration to optimize impact for businesses.
- Designed and personally executed procedures for additional data collection through remote sensing, cartographic techniques and other methods for integration into maps.
- Collected, compiled and integrated remote sensing or cartographic data for inclusion in map manuscripts.
- Prepared comprehensive reports and presentations based on GIS analysis.
Front End Manager
Bo's Food Stores
Lumberton, NC
06.2013 - 07.2015
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to staff, setting priorities and goals.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations by establishing procedures and monitoring team performance.
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NC06-2015
Skills
- Appointment confirmation
- Administrative support
- Problem-solving skills
- Scheduling
- Telephone etiquette
- Multitasking and organization
- Initiative-taking
- Administrative skills
- Customer service
- Time management
- Customer assistance and interaction
- Attention to detail
- Insurance preauthorization
- Insurance coverage
- Insurance billing
- Payment posting
- Insurance confirmation
- Positive and professional
Timeline
Front Desk Receptionist/Administrative Assistant
Hometown Family Dental Center
03.2023 - Current
Front Desk Receptionist/Administrative Assistant
Spectrum Family Dentistry
07.2021 - 12.2022
Daycare Teacher
Little Feet Learning Academy
03.2020 - 05.2021
Front End Manager
Fresh Foods
11.2018 - 09.2019
Geospatial Engineer
Army
07.2015 - 01.2018
Front End Manager
Bo's Food Stores
06.2013 - 07.2015
High School Diploma -
Lumberton Senior High School