Dedicated and hard-working professional committed to driving top-level performance and quality service. Enthusiastic and quick learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Bath & Body Works Inc
Queenstown, MD
10.2022 - 06.2024
Monitored store performance and identified areas for improvement
Tracked sales data to ensure accurate inventory levels
Maintained a safe and secure environment within the store
Developed strategies to increase customer loyalty and retention
Provided Customer Service through Sales
Ensured compliance with all company policies and procedures
Resolved customer complaints in a timely manner
Provided employees with feedback on job performance
Performed daily cash management duties including deposits, audits
Analyzed weekly sales reports to identify trends or issues
Implemented loss prevention measures to protect against theft and fraud
Managed employee attendance records and monitored adherence to policy
Assisted customers in locating products throughout the store
Supervised cashiers during peak hours of operation
Responded promptly to customer inquiries regarding product availability
Supported the Store Manager in daily operations activities as needed
Created promotional displays that increased visibility of merchandise
Supervised bank deposits and security procedures to support store opening and closing
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Office Manager
Chesapeake Fields Farmers Cooperative, Inc
Chestertown, MD
12.2018 - 01.2024
Developed and implemented office policies and procedures
Assisted with the preparation of budgets, forecasts and financial statements
Coordinated meetings, conferences, travel arrangements and department activities
Maintained filing system for records, correspondence and other documents
Provided administrative support to management team including preparing reports and presentations
Answered phone calls, responded to emails, routed mail and coordinated courier services
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Volunteer
Sudlersville Middle
Sudlersville, MD
08.2017 - 06.2020
Assisted with fundraising efforts, including event planning and donor outreach
Conducted research on potential grant opportunities for the organization
Coordinated logistics for special events, such as conferences or workshops
Collaborated with other volunteers to create a positive work environment.
Merchandising Associate
American Greetings
Chestertown, MD
11.2017 - 03.2019
Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled
Developed effective merchandising plans to maximize sales and customer satisfaction
Organized product displays to attract customers and increase sales
Maintained accurate inventory records of all merchandise received and shipped out from the store
Monitored stock levels, reordered items when necessary, and ensured proper storage of products
Processed returns quickly and efficiently according to established procedures and policies.