Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Abby Johns

Phoenix,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Lead Account Manager, Inside Sales

Allegiance Supply Incorporated
06.2018 - Current
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Used CRM software to maintain detailed contact logs and account records.
  • Negotiated prices for products and freights to decrease overall costs by nearly 12% to military and government customers.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Created and updated customer accounts with relevant information.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Intern

Arizona Attorney General's Office
05.2023 - 08.2023
  • Worked on projects using knowledge gained in classes to put together recommendations for case issues.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.

Restaurant Waitress

Tower 13
07.2018 - 01.2020
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Barista

Starbucks
07.2016 - 12.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Education

Bachelor of Science - Criminology And Criminal Justice

Arizona State University - West
Glendale, AZ
12.2024

Associate of Arts - Criminal Justice

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
12.2022

Skills

  • Account Management
  • Client Needs Assessment
  • Professional Relationships
  • Database Management
  • Interpersonal Communication Skills
  • Operational Efficiency
  • Customer Service and Assistance
  • Customer Order Management
  • International Business

Additional Information

Self funded international traveler at the age of nineteen, visiting Germany, France, Belgium, the Netherlands, Italy, Thailand, Cambodia, Australia, and Costa Rica.


Regular monthly donor and advocate to Collective Humanity, a social enterprise that strives to empower Cambodian women through the sale of their artisan textiles.

Timeline

Intern

Arizona Attorney General's Office
05.2023 - 08.2023

Restaurant Waitress

Tower 13
07.2018 - 01.2020

Lead Account Manager, Inside Sales

Allegiance Supply Incorporated
06.2018 - Current

Barista

Starbucks
07.2016 - 12.2017

Bachelor of Science - Criminology And Criminal Justice

Arizona State University - West

Associate of Arts - Criminal Justice

Maricopa Community Colleges - Phoenix College

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Abby Johns