Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Abby Lacy

Newport,TN

Summary

Dynamic customer service professional with experience at Advanced Call Center Technologies LLC, excelling in client relations and problem resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and conflict resolution, consistently improving operational efficiency and fostering strong relationships with clients.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Johnson City
01.2022 - Current

I answer phones all day and work with client Sallie Mae customers to provide excellent customer service and help them start a new loan for school if needed

Operater

Bush Beans Worked Through Temp Service
Newport
01.2020 - 12.2021
  • Operated production machinery to ensure efficient workflow and product quality.
  • Monitored equipment performance, identifying maintenance needs to reduce downtime.
  • Collaborated with team members to streamline processes and improve operational efficiency.
  • Trained new employees on safety protocols and standard operating procedures.

Education

High School Diploma -

Tri West High School
Lizton, IN

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Relationship building

Problem resolution

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Client relations

Follow-up skills

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
01.2022 - Current

Operater

Bush Beans Worked Through Temp Service
01.2020 - 12.2021

High School Diploma -

Tri West High School
Abby Lacy