
Dynamic customer service professional with experience at Advanced Call Center Technologies LLC, excelling in client relations and problem resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and conflict resolution, consistently improving operational efficiency and fostering strong relationships with clients.
I answer phones all day and work with client Sallie Mae customers to provide excellent customer service and help them start a new loan for school if needed
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Client relations
Follow-up skills