Summary
Overview
Work History
Education
Skills
Additional Information
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Generic

Abby Latimer

Canton,IL

Summary

Professional culinary expert with extensive experience in high-volume kitchens. Known for maintaining high standards in food preparation and presentation while adapting to changing needs. Team-oriented with strong skills in menu planning and food safety, ensuring consistent results. Professional culinary expert with experience in high-volume food service environments. Adept at preparing diverse menus while maintaining high standards of quality and presentation. Strong focus on teamwork and flexibility, ensuring smooth kitchen operations and customer satisfaction. Reliable and adaptable, with skills in food preparation, safety, and sanitation. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 100 pounds. Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Overview

25
25
years of professional experience

Work History

Food Service Cook Foreman

FCI Pekin
Pekin, IL
10.2019 - Current
  • I estimated time and material needed for everyday tasks in food service
  • I evaluate inmates work performance and do payroll according to the evaluations
  • I am the supervisor of inmates preparing meals for large groups of inmates for three meals a day, seven days a week
  • I have unloaded food supplies in the food service warehouse as well as in the proper coolers and freezers or other storage areas
  • I supervise a bakery operation daily including the proper amounts of yeast and sugar products
  • I hold inmates accountable on following the recipes
  • I am able to follow general instructions when making menu changes, changes in mealtimes and emergency changes in quantities needed or types of equipment to use
  • I supervise over a group of food service workers which require interpreting menus, work schedules, increasing or decreasing quantities of food needed and servings required
  • I assist with minor repairs to equipment, check steam tables and carry out instructions on cleaning methods for different kinds of equipment
  • I am knowledgeable of food and food products
  • I can substitute the proper products when required
  • I can distinguish freshness of foods
  • I perform quantity cooking without evidence of on-the-job injury
  • I perform cooking duties without hazard to myself or others
  • I keep proper tool control over class A and class B tools for the kitchen as well as any other equipment used
  • I order the proper amounts of chemicals needed to keep up with the upkeep of running a kitchen and dining hall
  • I supervise inmates during trash runs to the dumpster in the back of the facility
  • I have experience as a foreman supervising an inmate crew on a day-to-day basis in a correctional institution
  • I assist staff on the use of a variety of programs including Microsoft Word, Excel and PowerPoint
  • I have been frequently sought out for information regarding the use of various computer programs
  • I have helped create spreadsheets to keep a schedule of inmates and their days off as well as able to build correct outcounts daily when our computer system did not support WAM
  • I have worked as a material handler for the food service warehouse
  • I have supervised inmates while working in the warehouse
  • I have been the supervisor over inmates while they have been I have participated in program reviews and even earned a CEO achievement award for assisting with program reviews
  • I have assisted staff in ensuring proper polices were being followed and adhered to on a daily basis
  • I have assisted in reviewing files to be sure policy requirements for program review
  • I have training and experience with Web Sentry and TRULINKS with entering data
  • I am familiar with navigating for information on TRUVIEW
  • My current duties also reflect the same duties as my previous position as Senior Officer(GL-07) with additional responsibilities as provided
  • I provide supervision and instruction to inmate workers who are assigned to the kitchen
  • Assignments can include cooks, butchers, bakers, dining room servers and dish workers, vegetable preparation workers and pot & pan washers
  • I provide training to inmate workers to update their knowledge in all phases of production, presentation, and sanitation of food items and kitchen areas
  • I oversee receiving, storing and issue of all food and non-food items needed in the kitchen and dining areas
  • I check temperatures of all food before being served
  • I ensure that all freezers and coolers are being maintained properly and in proper working order
  • I rotate food items according to when it needs to be used with the first in first out rule
  • I am accountable for all tools, equipment, and chemicals for the department
  • I always maintain accountability of food service inmate workers
  • I help with job fairs and open houses to bring in new employees to the BOP
  • I have loaded and unloaded supplies and boxes without on the job injury transporting from the warehouse to the FCI and the FPC.I am able to use warehouse equipment such as hand trucks and forklifts
  • I have inspected products and food items being delivered as well as denied bad quality products
  • I have managed, organized and retrieved stock and products
  • I have prepared and completed warehouse orders as well as delivered to the FCI and the FPC
  • I speak and share comments during staff meetings especially our monthly food service meeting
  • I am present and participate in meetings and various planning events throughout the year
  • I utilize SENTRY to monitor the status of inmates
  • I utilize SENTRY to track the inmates that have jobs or assignments
  • I conduct training sessions with inmates
  • I have facilitated formal training and presentations to co-workers as well local community volunteers as part of Diversity instructor, Alt APINA program manager & AEP Recruiter
  • I have assisted FSA in managing and the direction of civilian and inmate food service working in the prep and serving of inmate meals including medical, religious, and regular diets
  • I have assisted with management of the overall food service program for the FCI and the FPC
  • While serving as a union steward I have advised union members on the complaint process and helped to compile grievances
  • I have negotiated a settlement between the agency and myself as the complainant
  • I participate in establishing safety and sanitary procedures
  • I am responsible for always ensuring a safe environment
  • I supervise subordinate supervisors, who in turn provide supervision and instruction to inmate workers
  • I supervise food prep, securing compliance with the best cooking and baking principles, ensuring that food is palatable, presentable, of proper consistency and temperature and that quantities are sufficient to feed all inmates
  • I supervise dining room operations and monitor proper timing and preparation of foods so that the serving lines are set up and the work proceeds in an orderly manner
  • I have served as acting AFSA and FSA when needed
  • I have provided specialized programs and functions such as satellite feeding, medical/religious diets and vocational training
  • I have prepared reports, minutes of meetings and prepared financial reports for my supervisors’ approval
  • While in acting capacity I have reviewed allotted documents and have identified the differences as well as determined the obligation of funds in food service
  • I have completed purchase orders
  • I delegate work assignments
  • I have completed work orders
  • I have helped prepare for audits and responses for audit reviews for supervisors
  • I had to review accounting records and identified errors
  • I provide guidance to employees on task accomplishments
  • I provide A&O to newly incarcerated inmates
  • I have provided union members as well as non-bargaining members with information on EEO and the process
  • I have conducted SHU rounds as acting AFSA and acting FSA.I have experience with reconciling and using accounting spreadsheets for FNS
  • I have reconciled general discrepancies
  • I have certified pay while in an acting capacity
  • I have reviewed the processing of obligations for accuracy and timeliness
  • I have presented information to new employees during their ICT phase due to being Diversity instructor
  • I have participated in numerous AEP program audits
  • I have advised other staff on issues and concerns regarding AEP
  • I have instructed during Annual training as well
  • I use software such as Microsoft word and excel almost daily in my job functions
  • Being an member of AEP, I have had training in harassment prevention, disability discrimination, medical conditions, and ADA
  • I have used excel to create tables and charts and other functions in excel
  • I have experience using knives as well as supervising others using knives in the proper ways to cut beef, swine, and poultry
  • I have responded to inmate complaints and questions
  • I am responsible for proper food preparation for all three meals daily
  • I am responsible for ensuring that all staff and inmates are using only safe food handling techniques as well as sanitation practices
  • I am currently hold a dual instructor/ proctor ServSafe certificate
  • I am knowledgeable in general sanitation practices, laws and regulations as well as policies for the food industry
  • I communicate daily not only with my supervisors and coworkers but as well as with inmates who work in the food service areas as well as through out the institution as a whole
  • I have worked in the warehouse for food service
  • I have supervised inmate workers in the warehouses of the institution which can include loading and unloading, packing and storage or dry goods, frozen food products and many other food items needed
  • While working the warehouse I operated the forklifts and other vehicles needed to transport and store items.
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
  • Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
  • Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
  • Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
  • Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in accordance with menu specifications.
  • Demonstrated strong leadership skills during staff meetings to ensure smooth day-to-day operations within the kitchen environment.
  • Participated in ongoing professional development opportunities, staying current with industry trends and enhancing culinary skillset.
  • Adapted quickly to changing menus or ingredient availability while maintaining creativity and culinary excellence in dish creation.
  • Implemented cost-saving measures through careful selection of ingredients from vendors and efficient use of resources in meal preparation.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Coordinated with management team to manage food cost effectively, staying within budget constraints.
  • Ensured compliance with all health and safety regulations, passing all inspections with high marks.
  • Trained new kitchen staff to uphold quality standards and operate kitchen equipment safely.
  • Boosted kitchen efficiency by streamlining meal preparation processes.
  • Conducted regular kitchen equipment maintenance, preventing downtime and preserving food quality.
  • Optimized food storage techniques, prolonging ingredient freshness and reducing spoilage.
  • Reduced food waste significantly by implementing strict inventory management practices.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained and supervised new kitchen staff on food preparation and safety protocols.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Farm Hand

Fanter Farms
Kilbourne, IL
01.2000 - Current
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Engaged in community farming initiatives to share knowledge and resources, strengthening local agricultural practices.
  • Managed composting operations to recycle farm waste into valuable fertilizer, enriching soil quality.
  • Developed and followed seasonal planting schedule to maximize yield and ensure diverse crop production.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
  • Implemented pest control measures, safeguarding crops from pest-related damage and loss.
  • Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
  • Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
  • Harvested crops at peak ripeness, ensuring highest quality produce for market.
  • Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
  • Collaborated with team members to develop water conservation system, significantly reducing water waste.
  • Rotated animals between grazing areas to provide enough access to food.
  • Examined animals for signs of sickness and overall herd health.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Herded livestock using horses or ranch ATVs.
  • Placed orders for animal food with vendors and confirmed delivery dates and times.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.

Senior Chef/warehouse Supervisor

Tracys Supper Club
Norris, IL
04.2021 - 04.2023
  • I provide clear, polite and positive communications with a diverse group of guests and co-workers
  • Led a team of skilled professionals to deliver exquisite dishes under tight deadlines without compromising quality.
  • Fostered an environment of collaboration among kitchen staff members which resulted in higher levels of morale and job satisfaction.
  • Formulated seasonal menus utilizing fresh, locally-sourced ingredients that appealed to customers'' tastes while supporting local farmers.
  • Achieved consistency in dish preparation by developing detailed recipe guidelines followed by the entire culinary team.
  • Implemented regular training sessions on food safety protocols to ensure compliance with local health regulations.
  • Contributed to the restaurant''s overall success by continuously seeking opportunities for improvement in menu, service, and operational efficiency.
  • Maximized profitability by optimizing portion sizes based on cost analysis without jeopardizing taste or presentation.
  • Resolved customer concerns promptly and effectively, demonstrating a commitment to excellent service while maintaining professionalism at all times.
  • Reduced staff turnover by cultivating a positive work environment where creativity thrived alongside professional growth opportunities.
  • Developed a comprehensive inventory management system, reducing food waste and lowering overall costs.
  • Mentored junior chefs and provided constructive feedback, fostering talent development within the culinary team.
  • Optimized kitchen workflow by implementing time-saving techniques and equipment upgrades that improved productivity.
  • Streamlined kitchen operations for increased efficiency through effective delegation and clear communication.
  • Collaborated with restaurant management to design successful promotions and special events that increased customer traffic.
  • Adapted menus regularly to accommodate dietary restrictions and preferences, ensuring a memorable dining experience for all guests.
  • Placed orders to restock items before supplies ran out.
  • Hired, managed, and trained kitchen staff.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Arranged for kitchen equipment maintenance and repair when needed.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Monitored food production to verify quality and consistency.
  • Evaluated food products to verify freshness and quality.
  • Assisted with menu development and planning.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Implemented food cost and waste reduction initiatives to save money.
  • I am dedicated to maintaining a clean restaurant and adhering to all safety and legal standards
  • I stock and maintain sufficient levels of food products and line stations
  • I clean and maintain sanitary work stations such as tables, shelves, grills, salad bars, and refrigeration units
  • I handle, store and rotate all food products
  • I conduct all point of sale transactions for my service report
  • This required financial breakdowns of various items, services and taxes
  • I work with industrial equipment including industrial sized fryers, food processors, mixers, rotary ovens, grills, salad bars, and coolers for display, and commercial ovens and dishwashers
  • I am tasked with coordinating work with supervisors, to ensure successful accomplishments and to meet product demands
  • I regularly provide formal and informal training to members of the crew and new staff hires
  • I cycle and prepare the salad bar with over 40 items such as fruits, vegetables, nuts, croutons, salad dressings, and proteins to ensure that all foods were fresh and serviceable for guests
  • I am responsible for preparing and seasoning various kinds of food items, including vegetables, meats and soups by following a prescribed recipe
  • I ensured that all menu items were scheduled to insure proper delivery to tables
  • I am responsible for cooking swordfish, calamari, catfish, shrimp, salmon, walleye, steaks, chicken breast, pork tenderloin, pork chops, BBQ pork, BBQ chicken, and BBQ beef brisket
  • I am responsible for cooking steaks per the customer order ranging from blue, rare, medium rare, medium, medium well and well done
  • I cook steaks, seafood, chicken, pork and hamburger on a regular bases for parties ranging from two persons to fifty plus depending on the party
  • I use cooking methods in slicing, grinding and cooking meats such as beef, chicken, pork, turkey, catfish, salmon, walleye, steaks, shrimp, duck, and deer as well as vegetables and fruits
  • I replenish the service line when necessary, carving and displaying meats, fruits and vegetables
  • When in the managerial role, I wrote the work schedule for all work areas and compiled final sales for closing down server networks
  • I have experience in ordering foods and changing menus when the proper supplies did not arrive on time or were out of season
  • I assist with minor repairs to equipment, checked steam tables and have carried out instructions on cleaning methods for different equipment
  • As a lead cook I am often responsible for counseling and evaluating work performance of others on my work detail
  • I have knowledge of most equipment used in food preparation such as turbo fryers, walk-in coolers, vertical mixers, dish washing machines, steam kettles, steam tables, knives, ice machines, and baking ovens as well as a wood fired pizza oven
  • I have an understanding on when to start cooking different menu items in order to ensure that all food will be ready at the same time
  • I provide on the job training in a large food service operation and perform quantity cooking requiring three meals a day, seven days a week
  • I order food, beverage and supplies through invoice tracking
  • I communicate on a regular basis with management, venders, and co-workers to ensure the proper running of the establishment
  • Every morning I prepared fresh dough for pizza, bread, and croutons from scratch
  • I also prepare ham, turkey, and shrimp for various menu items daily
  • I work at the pizza station preparing orders as well as the deep fryer station and prepared various fresh subs and sandwiches
  • I made haystack onion rings, potato chips, and fresh cut fries fresh to order as well as mozzarella sticks, and other fried appetizers
  • I am responsible for preparing special diets by following established standards
  • I possess the ability to work in a fast-paced and stressful environment without losing composure
  • I have a strong knowledge of professional cooking practice, including handling knives and ensuring safety of food, team members, and customers
  • I have a strong knowledge of recipe to be able to prepare varieties of foods using different methods
  • I have interpreted instructions for co-workers in proper loading and unloading packing and storage of material
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Managed merchandise inventory transactions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Enforced team adherence to safety regulations and protocols.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored progress of tasks to provide feedback for improvement.

Corrections Officer

Pekin FCI
Pekin, IL
10.2015 - 10.2019
  • I enforce all regulations and rules of the department and the facility
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
  • Examined incoming and outgoing mail to detect contraband.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Authored incident reports for management on violations and discrepancies.
  • I am responsible for inmate conduct and accountability for all inmates
  • I provide daily the care and correctional treatment and supervise inmates in their living quarters and on the compound
  • I instruct proper sanitation and housekeeping
  • I conduct fire safety and sanitation inspections
  • I supervise inmates during trash runs and snow crews
  • I train new staff and lower grade officers in setting goals and how to achieve those goals and to keep achieving high standards of performance
  • I motivate inmates to maintain a clean sanitary unit by enforcing set rules
  • I maintain the security of the institution and keeping the health and wealth fair of the inmates in mind
  • I am authorized to carry firearms
  • I have the proper training to use the correct amount of physical force including deadly force to maintain control at all times of inmates
  • I screen visitors, employees, and contractors at facility entrances
  • I provide to my supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
  • I inform unit team of my observances of inmates in a housing unit as well as their work and personal habits
  • I have experience with unstable inmates and protecting them from harming not only other staff or inmates but also from harming themselves
  • I assign duties to inmates, providing instructions as needed for such duties
  • I properly issue clothing, tools, and other authorized items to inmates and keep things accounted for
  • I perform correct counts of inmates
  • I always keep proper tool control and key control
  • I am properly trained on how to search inmates their cells and living areas for contraband
  • I inspect conditions of locks to ensure proper working conditions and have not been tampered with
  • I perform bar taps on window bars, grills, doors, and gates to ensure that they will prevent escapes
  • I inspect mail for the presence of contraband
  • I prepare memos and investigative reports within guidelines and incident reports professionally in a timely manner
  • I inform staff of inmate releases, trips and returns
  • I log all necessary information including separation statuses in log books or on TRUSCOPE and Sentry
  • I have experience in answering multi line phone calls and directing to the correct personnel
  • I use x-ray machine to check incoming property by staff, visitors, and contractors
  • I work critical posts such as control center officer #1 and special housing officer #1 and visiting room officer #1
  • I have worked during medical emergencies as control #1 and ensured that all staff are aware of situations and direct staff where to respond to during emergency situations and incidents
  • I notify staff of fire alarms and where to check for fires
  • I deescalate scenes to prevent fights and arguments in housing units and on the compound
  • I am always increasing my knowledge of operations and standard protocols by reviewing all post orders, staff meetings and BOP statements
  • I make note of posted picture inmates and make my supervisors aware of any unusual activities by inmates listed such as in reviewing emails, mail, and phone calls
  • I am BPT(Basic Prisoner Transport)certified
  • I work hospital and airlifts and escort inmates outside of the institution
  • I transport inmates to other facilities in other states
  • I identify inmates on air lifts and from other counties as incoming inmates to this facility
  • I visually search inmates and conduct pat downs
  • I am familiar with keying entries into SENTRY
  • Being a recruiter for AEP, I have provided information to management on special hiring programs when navigating the OPM website
  • I interact and communicate with people of various diverse backgrounds
  • I compose memorandums for supervisor’s signatures
  • I process visitors and volunteers’ paperwork and perform searches on individuals before allowing entry into the facility
  • I have reviewed incoming correspondence and reports and routed to the appropriate staff member
  • I have worked front lobby and control as the screening site to screen and refer phone calls as well as visitors to correct staff members
  • While working as the screening site, I have handled requests for information and resolved problems as well as meeting and dealing with all levels of government as well as the public
  • I work tool room and keep accountability of all tools
  • I can observe the principles and practices of prison security by safeguarding shop tools and materials and report attitudes and actions indicative of potential security problems
  • I conduct and participate in activities such as fog patrols, emergency count procedures, and mass shake downs to eliminate contraband from within the prison
  • I assist SIS with random, suspect and community urinalysis testing
  • I have reviewed and analyzed urine tests, listen to inmate phones, and read their mail to detect and deter violations
  • I have tested suspected drugs using drug test kits in efforts to establish an evidence chain of custody
  • I conduct breathalyzer tests on inmates
  • I monitor special and legal mail
  • I monitor inmate correspondence with regular mail, TRULINCS and TRUFONE
  • I have controlled and maintained the integrity of evidence using a chain of custody form
  • I have written incident reports as well as work orders while working in housing units, compound and other critical posts
  • While being an active member of AEP, I have read all incoming correspondence, determined the proper action to take and referred to the co-chair when needed
  • I always ensure outgoing correspondence and reports are in the proper format with correct grammar
  • I have also sat in on the committee for updating post orders for the FCI and FPC
  • I have assisted with many different mock scenarios throughout my career.

Food Service Technician/Line Cook

Piccos Pit Barbeque and Steakhouse
Norris, IL
01.2017 - 04.2019
  • I provided clear, polite, and positive communications with a diverse group of guests and co-workers
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Demonstrated adaptability by quickly adjusting to changes in menu offerings or staffing needs as they arose.
  • Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.
  • I was dedicated to maintaining a clean restaurant and adhering to all safety and legal standards
  • I stocked and maintained sufficient levels of food products and line stations
  • I cleaned and maintained a sanitary workstations such as tables, shelves, grills, salad bars, and refrigeration units
  • I handled, stored, and rotated all food products
  • I conducted all point-of-sale transactions for my service report
  • This required financial breakdowns of various items, services, and taxes
  • Worked with industrial equipment including industrial sized fryers, food processors, mixers, rotary ovens, grills, salad bars, and coolers for display, and commercial ovens and dishwashers
  • Tasked with coordinating work with supervisors, to ensure successful accomplishments and to meet product demands
  • Regularly provided formal and informal training to members of the crew and new staff hires
  • Cycled and prepared the salad bar with over 40 items such as fruits, vegetables, nuts, croutons, salad dressings, and proteins to ensure that all foods were fresh and serviceable for guests
  • Responsible for preparing and seasoning various kinds of food items, including vegetables, meats and soups by following a prescribed recipe
  • Ensured that all menu items were scheduled to insure proper delivery to tables
  • Responsible for cooking swordfish, calamari, catfish, shrimp, salmon, walleye, steaks, chicken breast, pork tenderloin, pork chops, BBQ pork, BBQ chicken, and BBQ beef brisket
  • I was responsible for cooking steaks per the customer order ranging from blue, rare, medium rare, medium, medium well and well done
  • I cooked steaks, seafood, chicken, pork and hamburger on a regular bases for parties ranging from two persons to fifty plus depending on the party
  • Used cooking methods in slicing, grinding and cooking meats such as beef, chicken, pork, turkey, catfish, salmon, walleye, steaks, shrimp, duck, and deer as well as vegetables and fruits
  • Replenished service line when necessary, carving and displaying meats, fruits and vegetables
  • When in the managerial role I wrote the work schedule for all work areas and compiled final sales for closing down server networks
  • I have experience in ordering foods and changing menus when the proper supplies did not arrive on time or were out of season
  • I assisted with minor repairs to equipment, checked steam tables and have carried out instructions on cleaning methods for different equipment
  • As a lead cook, I was often responsible for counseling and evaluating work performance of others on my work detail
  • I have knowledge of most equipment used in food preparation such as turbo fryers, walk-in coolers, vertical mixers, dish washing machines, steam kettles, steam tables, knives, ice machines, and baking ovens as well as a wood fired pizza oven
  • I have an understanding on when to start cooking different menu items to ensure that all food will be ready at the same time
  • I provided on the job training in a large food service operation and performed quantity cooking requiring three meals a day, seven days a week
  • I ordered food, beverage and supplies through invoice tracking
  • I communicated on a regular basis with management, venders, and co-workers to ensure the proper running of the establishment
  • Every morning I prepared fresh dough for pizza, bread, and croutons from scratch
  • I also prepared ham, turkey, and shrimp for various menu items daily
  • I worked at the pizza station preparing orders as well as the deep fryer station and prepared various fresh subs and sandwiches
  • I made haystack onion rings, potato chips, and fresh cut fries fresh to order as well as mozzarella sticks, and other fried appetizers
  • Responsible for preparing special diets by following established standards
  • Ability to work in a fast-paced and stressful environment without losing composure
  • I have a strong knowledge of professional cooking practice, including handling knives and ensuring safety of food, team members, and customers
  • Have a strong knowledge of recipe to be able to prepare varieties of foods using different methods
  • I have interpreted instructions for co-workers in proper loading and unloading packing and storage of materials.

Corrections Officer

Illinois River Correctional Center
Locust, Canton, IL
05.2013 - 10.2015
  • I enforced all regulations and rules of the department and facility
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • I maintained the safety and security of the institution
  • I was responsible for inmate conduct and accountability for all inmates supervised
  • I provided daily care and correctional treatment as well as supervising inmates
  • I supervised inmates in their living quarters
  • I instructed inmates in proper sanitation and housekeeping
  • I maintained the security of the institution and keeping the health and wealth fair of the inmates in mind
  • I daily conducted fire, safety, and sanitation inspections to my assigned areas
  • I was authorized to carry firearms
  • I drove chase vehicle following a transfer bus to and from other institutions to insure proper and safe transportation of multiple inmates at one time
  • I went on medical furloughs and court writs
  • I have proper training to use the correct amount of physical force which includes deadly force to maintain control at all times of inmates
  • I answered outside telephone calls in a professional way and directed the calls to the correct personnel
  • I worked the front gate/front lobby with a Sargent
  • I processed all incoming personnel and performed pat downs of all entering the facility
  • I processed visitors before escorting into the facility
  • I processed vendors and filled out all the proper paperwork before allowing access to the facility and escorted when needing to be escorted
  • I performed vehicle searches on any vehicle that entered the state property
  • I supervised small groups of inmates while in a correctional setting
  • I supervised mowing crews on a day-to-day basis at the correctional institution and outside the institution
  • I supervised working road crews
  • I am accustomed to working unusual shifts with irregular hours which can include holidays and weekends and overtime
  • I provided to my supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
  • During lockdown, help prepare, cook, season and portion food for all meals by following standardized recipes, help serve meals and do duties as required such as garbage pick-up and disposal after feeding times
  • I worked in the dietary(chow hall) supervising inmate work crews preparing meals and serving meals as well as performing functions of kitchen duties on a day to day basis
  • During mealtime, helped plan and prepare all types of beef, hamburger, ham, poultry, seafood, salmon, tilapia, vegetables, fruits, sauces, and gravies for regular and modified diet menus for all the inmates
  • Supervised inmates while they were on the rec yard or in the gym; including keeping account of all weight lifting equipment as well as sports equipment
  • Supervised sports tournament such as volleyball tournaments, basketball games and softball games
  • I was task assigned to a sports specialist or LTS for 6 months
  • This included planning of all tournaments, coaching and intramural sporting leagues
  • I dealt effectively with individuals of differing backgrounds, race, religions, sexes, cultures and behavioral patterns
  • I have experience with unstable inmates and protecting them from harming not only other staff or inmates but also from harming themselves
  • I assign duties to inmates, providing instructions as needed for such duties
  • Properly issue clothing, tools, and other authorized items to inmates and keep things accountable
  • I kept documentation on activity logs that showed document participation and daily program hours
  • Kept score on basketball, softball, volleyball and soccer games to kept accurate brackets for tournaments
  • I frequently assisted the recreation leaders in the housing units by encouraging the inmate population to participate in sporting events and activities
  • For example, I would post fliers in housing units regarding upcoming recreational classes and sporting events
  • I had the opportunity to lead sporting events with the inmate population such as basketball and volleyball
  • I assisted the recreation officers with designing tournament brackets for sporting events during these times
  • I gained meaningful insight about how recreational staff members manage to implement sporting activities within a broad scope of the institution
  • I planned, coordinated, designed, and supervised a wide variety of multi-cultural leisure activities designed to improve offender social skills for re-entry to include individual and team sports such as Basketball, Flag-Football, Weight Lifting, and Softball
  • I provided accountability for inmates assigned to recreation continually conducting shakedowns of the outside recreation yard and indoor recreation area; maintaining recreation department files and records, ensuring proper sanitation and training on a daily basis; supervising and maintaining accountability of inmate work crews/tools/passes; contributing to perpetual audit files; and issuing department certificates for inmates who completed structured and curriculum-based programs Properly issue clothing, tools, and other authorized items to inmates and keep things accountable Perform correct counts of inmates
  • Supervisor: Major Bordner (3096477030)
  • Okay to contact this Supervisor: Contact me first

Shift Supervisor/Trainer

Whelans Security
Edmund, Peoria, IL
02.2012 - 08.2013
  • Daily I was required to perform accurate data entry into a computer program as well as record information in logbooks
  • Trained new employees and delegated daily tasks and responsibilities.
  • I would have to maintain accountability of all traffic coming into and out of the plant as well as process product coming into the plant and leaving the plant
  • I processed paperwork correctly and insured that all the necessary papers were accounted for shipments and for drivers transporting across the country as well as to Canada and Mexico
  • I answered phones and would transfer to the proper departments and correct employees
  • I also had to give directions to callers coming from across the country on how to enter the plant and how to get there
  • I provided any assistance to customers, employees, and visitors to the plant
  • I also oversaw the security of the plant by performing routine walks on foot throughout the plant as well as visual fence and perimeter checks
  • I performed door checks as well as checked the pump house and water pressure valves and oil pumps throughout the plant to always ensure the safety of the plant I investigated any accidents, incidents, or suspicious activities and then prepared reports accordingly
  • I observed departing personnel to protect against theft of company property
  • I only allowed authorized persons entry on to the property
  • I warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles
  • I monitored all entrances and exits on the property
  • I was always alert and watching for anything irregular or unusual that may have created a security concern or safety hazard
  • I had to sound alarms as well as call police and fire in case of fire and presence of unauthorized persons
  • I also was assigned to training new staff on the proper procedure to perform all job requirements
  • I was also in charge of key accountability on all shifts and to insure only correct key control.

Shift Supervisor/Trainer

G4S
Edmund, Peoria, IL
08.2012 - 05.2013
  • On a daily basis I was required to perform accurate data entry into a computer program as well as record information in logbooks
  • I had to properly weigh in semi tractors and trailers as well as weigh out the correct tractor and trailer on verified paperwork
  • I would have to maintain accountability of all traffic coming into and out of the plant as well as process product coming into the plant and leaving the plant
  • I processed paperwork correctly and insured that all the necessary papers were accounted for shipments and for drivers transporting across the country as well as to Canada and Mexico
  • I answered phones and would transfer to the proper departments and correct employees
  • I also had to give directions to callers coming from across the country on how to enter the plant and how to get there
  • I provided any assistance to customers, employees, and visitors to the plant
  • I also oversaw the security of the plant by performing routine walks on foot throughout the plant as well as visual fence and perimeter checks
  • I performed door checks as well as checked the pump house and water pressure valves and oil pumps throughout the plant to always ensure the safety of the plant I investigated any accidents, incidents, or suspicious activities and then prepared reports accordingly
  • I observed departing personnel to protect against theft of company property
  • I only allowed authorized persons entry on to the property
  • I warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles
  • I monitored all entrances and exits on the property
  • I was always alert and watching for anything irregular or unusual that may have created a security concern or safety hazard
  • I had to sound alarms as well as call police and fire in case of fire and presence of unauthorized persons
  • I also was assigned to training new staff on the proper procedure to perform all job requirements
  • I was also in charge of key accountability on all shifts and to insure only correct key control.

Shift Supervisor/ Trainer

Whelans Security
Edmund, Peoria, United States
02.2012 - 08.2012
  • On a daily basis I was required to perform accurate data entry into a computer program as well as record information in log books
  • I had to properly weigh in semi tractors and trailers as well as weigh out the correct tractor and trailer on verified paperwork
  • I would have to maintain accountability of all traffic coming into and out of the plant as well as process product coming into the plant and leaving the plant
  • I processed paperwork correctly and insured that all the necessary papers were accounted for shipments and for drivers transporting across the country as well as to Canada and Mexico
  • I answered phones and would transfer to the proper departments and correct employees
  • I also had to give directions to callers coming from all across the country on how to enter the plant and how to get there
  • I provided any assistance to customers, employees and visitors to the plant
  • I also oversaw the security of the plant by performing routine walks on foot throughout the plant as well as visual fence and perimeter checks
  • I performed door checks as well as checked the pump house and water pressure valves and oil pumps throughout the plant to insure the safety of the plant at all times I investigated any accidents, incidents, or suspicious activities and then prepared reports accordingly
  • I observed departing personnel to protect against theft of company property
  • I only allowed authorized persons entry on to the property
  • I warned violators of rule infractions, such as loitering, smoking or carrying forbidden articles
  • I monitored all entrances and exits on the property
  • I was always alert and watching for anything irregular or unusual that may have created a security concern or safety hazard
  • I had to sound alarms as well as call police and fire in case of fire and presence of unauthorized persons
  • I also was assigned to training new staff on the proper procedure to perform all job requirements
  • Ability to plan and organize work in order to manage multiple responsibilities
  • Establish and maintain files and logs
  • Maintained a filing log
  • I also made travel arrangements for our appraisers for estimates and bids as well as for the work crews to do their jobs they are tasked with.

Certified Pharmacy Technician

CVS Pharmacy
Havana, United States
06.2010 - 10.2011
  • On a daily basis I would communicate with customers face to face as well as on phones
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • I would answer questions as well as perform duties such as putting in a refill request or calling a doctor on behalf of a customer
  • I would wait on customers by taking prescriptions to enter into a computer to be counted out and filled later
  • I would wait on customers at a register by assuring they were receiving the correct medications as well as helping with any over the counter medicine we kept behind the counter
  • I would help solve problems that would arise such as not having any refills left or having a question about a medication or a product
  • I would use a computer system to input prescriptions and as a way of communication between the pharmacy and doctors’ offices as well as customers
  • I would greet customers entering the pharmacy area to ascertain what they each would need or want
  • I maintained cleanliness of the pharmacy by cleaning daily and as needed
  • I kept the pharmacy medications and equipment up to date and in stock
  • I would order medications if needed and other equipment
  • I always maintained a positive attitude to make customer’s shopping experiences memorable and pleasant
  • I was able to properly dispense medications to customers
  • I would properly mix up medications before getting to the customer
  • I would assist the pharmacist in pre-packaging, labeling and dispensing medications
  • I was able to compound sterile products under the direct supervision of pharmacist, refill, load and unload automated dispensing machines
  • I was responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
  • I stayed up to date with knowledge of specific store tasks and policies
  • I also trained new employees in proper operating procedures
  • At the end of every shift I was able to accurately balance a cash drawer.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Certified Pharmacy Technician

Walgreens Pharmacy
Springfield, United States
02.2009 - 06.2010
  • On a daily basis I would communicate with customers face to face as well as on phones
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • I would answer questions as well as perform duties such as putting in a refill request or calling a doctor on behalf of a customer
  • I would wait on customers by taking prescriptions to enter into a computer to be counted out and filled later
  • I would wait on customers at a register by assuring they were receiving the correct medications as well as helping with any over the counter medicine we kept behind the counter
  • I would help solve problems that would arise such as not having any refills left or having a question about a medication or a product
  • I would use a computer system to input prescriptions and as a way of communication between the pharmacy and doctors’ offices as well as customers
  • I would greet customers entering the pharmacy area to ascertain what they each would need or want
  • I maintained cleanliness of the pharmacy by cleaning daily and as needed
  • I kept the pharmacy medications and equipment up to date and in stock
  • I would order medications if needed and other equipment
  • I always maintained a positive attitude to make customer’s shopping experiences memorable and pleasant
  • I was able to properly dispense medications to customers
  • I would properly mix up medications before getting to the customer
  • I would assist the pharmacist in pre-packaging, labeling and dispensing medications
  • I was able to compound sterile products under the direct supervision of pharmacist, refill, load and unload automated dispensing machines
  • I was responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
  • I stayed up to date with knowledge of specific store tasks and policies
  • I also trained new employees in proper operating procedures
  • At the end of every shift I was able to accurately balance a cash drawer.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

CVS Pharmacy
Havana, United States
05.2005 - 02.2009
  • Duties, Accomplishments and Related Skills:
  • On a daily basis I would communicate with customers face to face as well as on phones
  • I would answer questions as well as perform duties such as putting in a refill request or calling a doctor on behalf of a customer
  • I would wait on customers by taking prescriptions to enter into a computer to be counted out and filled later
  • I would wait on customers at a register by assuring they were receiving the correct medications as well as helping with any over the counter medicine we kept behind the counter
  • I would help solve problems that would arise such as not having any refills left or having a question about a medication or a product
  • I would use a computer system to input prescriptions and as a way of communication between the pharmacy and doctors’ offices as well as customers
  • I would greet customers entering the pharmacy area to ascertain what they each would need or want
  • I maintained cleanliness of the pharmacy by cleaning daily and as needed
  • I kept the pharmacy medications and equipment up to date and in stock
  • I would order medications if needed and other equipment
  • I always maintained a positive attitude to make customer’s shopping experiences memorable and pleasant
  • I was able to properly dispense medications to customers
  • I would properly mix up medications before getting to the customer
  • I would assist the pharmacist in pre-packaging, labeling and dispensing medications
  • I was able to compound sterile products under the direct supervision of pharmacist, refill, load and unload automated dispensing machines
  • I was responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
  • I stayed up to date with knowledge of specific store tasks and policies
  • I also trained new employees in proper operating procedures
  • At the end of every shift I was able to accurately balance a cash drawer.

Warehouse Worker/Overnight Stocker

Kmart
Canton, IL
07.2006 - 02.2009
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.

Education

Technical or occupational certificate -

MTI
East Peoria, IL

Technical or occupational certificate -

Spoon River College
Havana, IL

High school diploma or equivalent -

Havana High School
Havana, IL
05.2007

Skills

Food Preparation

Cooking techniques

Sanitation Practices

Health Code Compliance

Supply Restocking

Knife Skills

Storage Organization

Special Diets Knowledge

Food handling

Cleaning and organization

Operations Management

Food Handler Certification

ServSafe Food Manager

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Material Handling

Additional Information

Volunteer 4-H leader and Fabrics Judge for Mason County Fair, Member of Copperas Creek Volunteer Fire department since 2012 and member of Copperas Creek Volunteer Dive and rescue team since 2018, Certified ServSafe Instructor and Registered ServSafe Examination Proctor, Certified ServSafe Food Protection Manager

Affiliations

Mason County 4-H Happy Handful - Group Leader/ Fabric Judge

Timeline

Senior Chef/warehouse Supervisor

Tracys Supper Club
04.2021 - 04.2023

Food Service Cook Foreman

FCI Pekin
10.2019 - Current

Food Service Technician/Line Cook

Piccos Pit Barbeque and Steakhouse
01.2017 - 04.2019

Corrections Officer

Pekin FCI
10.2015 - 10.2019

Corrections Officer

Illinois River Correctional Center
05.2013 - 10.2015

Shift Supervisor/Trainer

G4S
08.2012 - 05.2013

Shift Supervisor/Trainer

Whelans Security
02.2012 - 08.2013

Shift Supervisor/ Trainer

Whelans Security
02.2012 - 08.2012

Certified Pharmacy Technician

CVS Pharmacy
06.2010 - 10.2011

Certified Pharmacy Technician

Walgreens Pharmacy
02.2009 - 06.2010

Warehouse Worker/Overnight Stocker

Kmart
07.2006 - 02.2009

Pharmacy Technician

CVS Pharmacy
05.2005 - 02.2009

Farm Hand

Fanter Farms
01.2000 - Current

Technical or occupational certificate -

Spoon River College

High school diploma or equivalent -

Havana High School

Technical or occupational certificate -

MTI

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