Abby Lee
Athens,GA
Summary
Skilled barista with a background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
4
4
years of professional experience
Work History
Server
Yonah Coffee Cafe
Demorest, GA
01.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Barista
Yonah Coffe Company
Helen, GA
01.2022 - 07.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Hair Salon Receptionist
Allure Salon
Cornelia
06.2021 - 12.2021
- Greeted guests and members upon arrival to create positive first impressions
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance
- Input client information into the booking system accurately and completely to chart sales metrics.
Daycare Floater
Little Dreamers Academy
Cornelia
02.2021 - 03.2021
- Maintained a safe, educational environment for students during learning and free play time
- Led instruction for small groups of children aged 0 to 4
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teachers
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Education
International Affairs/ Spanish
University of Georgia
Athens, GA05-2027
High School Diploma -
Habersham Central High School
Cornelia, GA05-2023
Skills
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Organization and efficiency
- Time management
- Customer service
- Order Management
- Table Bussing
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- Food Running
- Retail Management
- Positive and professional
References
References available upon request.
Timeline
Server
Yonah Coffee Cafe
01.2022 - Current
Barista
Yonah Coffe Company
01.2022 - 07.2024
Hair Salon Receptionist
Allure Salon
06.2021 - 12.2021
Daycare Floater
Little Dreamers Academy
02.2021 - 03.2021
International Affairs/ Spanish
University of Georgia
High School Diploma -
Habersham Central High School
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