Abby Lyles
St Helens
Summary
Accomplished Service Advisor at Freedom Roads Dba Camping World of Hillsboro, adept in customer service and vehicle assessment. Excelled in elevating customer satisfaction and loyalty, significantly increasing repeat business. Proven multitasking and organizational skills ensured high accuracy in warranty claims and financial record-keeping, surpassing sales targets by consistently upselling relevant services.
Overview
25
25
years of professional experience
Work History
Service Advisor
Freedom Roads Dba Camping World of Hillsboro
11.2019 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Warranty Administrator
Freedom Roads DBA Camping World of Hillsboro
06.2015 - 11.2019
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Office Manager
Epic Controls
01.2000 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Bixby High School
Bixby, OK05.2000
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Freedom Roads Dba Camping World of Hillsboro
11.2019 - Current
Warranty Administrator
Freedom Roads DBA Camping World of Hillsboro
06.2015 - 11.2019
Office Manager
Epic Controls
01.2000 - 05.2015
High School Diploma -
Bixby High School
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