Abby Lyons
Purcellville,Virginia
Summary
Adept at managing high-pressure situations with professionalism, I excelled as a Front Desk Associate at Wayside Farm Fun, enhancing guest satisfaction and retention through exceptional guest relations and problem-solving skills. Skilled in both cash handling and hospitality services, I significantly improved front desk efficiency and guest experience.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Wayside Farm Fun
10.2020 - 10.2021
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered guest questions and referred to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
High School Diploma -
University of Michigan
Ann Arbor04.2027
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Cash Handling
- Hospitality services
- Customer Service
- Credit and cash payments
Theatre
Much of my adolescent years was spent doing theatre and working in theatres. In doing this I have learned a great deal about long hours, interpersonal conflict resolution, and high-pressure time-sensitive work and problem solving.
Timeline
Front Desk Associate
Wayside Farm Fun
10.2020 - 10.2021
High School Diploma -
University of Michigan
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