Abby Martin
Columbus,OH
Summary
Forward-thinking professional adept at addressing team needs and implementing effective strategies to meet daily requirements. Exceptional coordination skills in managing schedules and workflows to align with business demands. Demonstrates a superior work ethic and a resourceful, upbeat nature that contributes to successful outcomes.
Overview
6
6
years of professional experience
Work History
Shift Lead
Zammy’s Vegan Kitchen
04.2022 - Current
- Resolve customer complaints promptly and ensure customer satisfaction, leading to improved online reviews and repeat business
- Train, mentor, and motivate team members to maintain high standards of service, quality, cleanliness, and organization
Veterinary Assistant
German Village Veterinary Hospital
09.2021 - 07.2024
- Educate and train new team members to ensure the highest quality of patient care, customer service, and clinic operations
- Rapid mastery of specialized computer applications and websites, including industry-specific CRM apps such as Cornerstone, IDEXX, and Weave
- Educate clients on preventative medicine and medical treatments by preparing comprehensive cost estimates and discussing medical literature
Resident Advisor
Ohio State University
08.2018 - 05.2021
- Developed monthly programs revolving around community, inclusion, wellness, and academics
- Utilized critical thinking and problem-solving skills by quickly implementing strategic and appropriate solutions when incidents occur
Education
Bachelor of Science - Zoology
Ohio State University
Columbus, OH05.2021
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Zammy’s Vegan Kitchen
04.2022 - Current
Veterinary Assistant
German Village Veterinary Hospital
09.2021 - 07.2024
Resident Advisor
Ohio State University
08.2018 - 05.2021
Bachelor of Science - Zoology
Ohio State University
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