Abby Mhango
Dubai,Sharjah
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Receptionist/Cashier
Anaat
Dubai
01.2023 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Hostess
Boom battle
Dubai, Dubai
12.2023 - 08.2024
- Monitored gaming area to ensure compliance with applicable laws and regulations.
- Supported security personnel in monitoring surveillance cameras throughout the facility.
- Assisted in training new staff members on game operations procedures.
- Conducted regular maintenance of gaming equipment to ensure proper functioning.
- Assisted in setting up the game floor for events and parties.
- Verified membership status prior to allowing access into the gaming area.
- Provided a safe and secure environment for players to enjoy their gaming experience.
- Greeted customers and provided information on game rules and regulations.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Interacted with guests to encourage play and explained rules of each game.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
Kids Club Attendant
Bullzeye play E party time
Dubai
12.2020 - 12.2022
- Intervened in situations where necessary to ensure appropriate behavior from children attending the club.
- Performed light cleaning duties such as wiping down tables, vacuuming carpets.
- Encouraged positive interactions between kids through role modeling good sportsmanship practices during activities.
- Answered questions from parents regarding club policies, procedures and services offered.
- Assisted with planning and organizing age-appropriate activities for children of different ages.
- Provided supervision for children in the play area, monitoring their activities closely.
- Ensured that all safety guidelines were followed during activities and games.
- Displayed excellent customer service skills when interacting with parents and guardians of the children.
- Organized craft materials such as paints, crayons, glue sticks prior to events or activities.
- Greeted and welcomed all children to the Kid's Club, ensuring a safe and secure environment.
- Monitored check-in, check-out process for members entering, leaving the facility.
- Assisted with snack preparation for special occasions or events held at the Kid's Club.
- Set up tables and chairs for special events or parties held at the Kid's Club.
- Administered first aid to injured children and assessed need for parents or medical care.
- Sanitized toys and tables to maintain clean, safe environment.
- Organized and planned age-appropriate reading, crafts, and music lessons.
Education
Nursing Assistant Aid - Medical
Handsworth Institute
Lusaka Zambia04-2016
Skills
- Bookkeeping
- Scheduling
- Supply management
- Recordkeeping and bookkeeping
- Positive and professional
- Multi-line telephone operation
- Customer and client relations
- Appointment scheduling
- Multi-line telephone skills
- Documentation and reporting
- Microsoft office specialist certified
- Security awareness
- Business administration
- Data inputting
- Scheduling appointments
- Basic accounting
Timeline
Hostess
Boom battle
12.2023 - 08.2024
Receptionist/Cashier
Anaat
01.2023 - Current
Kids Club Attendant
Bullzeye play E party time
12.2020 - 12.2022
Nursing Assistant Aid - Medical
Handsworth Institute