Abby Miranda

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• My responsibilities included developing briefs and coordinating various advertising campaigns as well as managing and coordinating projects with external partners.

My main role was to assist the Accounts Director in the comprehensive management of assigned accounts. This involved overseeing every project from the creation of the brief to the final project delivery, collaborating with all departments within the agency.